Where in the store should I collect my order?
The collection point differs between each of our stores and will be detailed
in the confirmation email you receive when your order has arrived and is ready to
collect, as well as in the links above.
How long will my order take to arrive?
Please allow three to five working days from the day you place your order for
it to arrive instore. We will email you as soon as your order is ready for
collection. Please do not visit the store to collect your order until you have
received your confirmation email.
When will my card be charged?
If you choose the Collect in Store service, your card will be debited when
your order arrives at your chosen store. You will receive an email from us to
confirm when the order has been processed and is ready for collection.
What do I need to bring to collect my order?
Please print out your ‘Ready to Collect’ confirmation email and
bring it with you to the store. Or, if you’d prefer, you can simply display
the email on a smartphone, laptop or tablet device.
Please also bring the card that you paid with or a form of identification:
your passport or driving licence.
What if I'm not available to collect my order?
If you do not collect your order within fourteen days of its arrival instore, you
will be contacted by email. If we don’t hear from you for a further seven
days, we will return your order to our warehouse for a refund. If you remain in
contact with us, we are able to hold your order for an agreed period, within
reason, until you are able to collect it from the store.
Please note that orders may only be collected by the person who placed the
Can I return my order on the day I collect it, or at a later date?
Yes. If you change your mind or an item is unsuitable, you are able to return
or exchange anything you need to then and there in the store. You are free to
make use of our changing facilities, and a member of the team will be happy to offer
Alternatively, you can take your order home and return any items you wish to
(under the terms of our Returns Policy) within seven days
Can I collect from an international store?
Currently this service is only available in our UK and Dublin stores.