Customer Services

Delivery locations

We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. We do not deliver to PO Box numbers or Freight Forwarding Companies. For international deliveries, please contact our Customer Services Team.

Delivery types

Standard delivery - £6Standard Delivery - £6

Deliveries take two to five days and will arrive between 9am and 6pm, Monday to Friday excluding Bank Holidays. We require a signature upon receipt to ensure safe delivery. We'll provide you with a tracking link via email which will allow you to monitor the progress of your order, with the option of changing to a more convenient delivery date.

Next-day delivery - £10Express Delivery - £10

Orders placed before midday, Monday - Friday will be delivered the next working day for addresses in mainland UK and within 48 hours for Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. Working days exclude Saturday, Sunday and Bank Holidays. The Express delivery service is only available if the option is displayed in the checkout.

Hamper Delivery - price variesHamper Delivery - price varies

Named Day Delivery - £7
Choose your preferred delivery date to a UK mainland address using our calendar function during checkout.
Available Monday - Saturday.

Christmas Hampers priced at £200 and over qualify for free delivery.

Click & Collect - FreeClick & Collect - Free

Place your order online and collect from your nearest store when it suits you - from our dedicated lounges.

When your items are ready for collection, we'll send you an email to let you know they've arrived.

Our convenient and complimentary Click & Collect service is available at all our UK stores, as well as Harvey Nichols Dublin and Beauty Bazaar, Harvey Nichols Liverpool.

Click & Try - FreeClick & Try - Free

Make use of our expert Style Advisors, who will have your order ready for you to try on when you visit us. They'll also select and recommend products especially to suit you.

When your items are ready we'll be in touch to arrange a personal appointment.

Click & Call - Price variesClick & Call - Price varies

Like what you see? We can give you the low-down on anything you spot online, or arrange an order directly over the phone.
+44 (0)20 7201 8688

Before you switch...

It looks like you have something in your shopping bag, please note that items will not be transferred when you swap sites.

Cancel country change

Let's get to know each other

Password Reminder

Forgotten your password? Enter your email address below and we’ll send you a link to reset it.

* Required Fields