Customer Services

How to return your order

Making a return with us is easy. Please follow the procedures below so we can process your return as quickly as possible.

You can return any purchased item, free of charge, in either of the following ways:

  • By going into your local Post Office
  • By returning your order to one of our UK stores

Please note that our Returns Policy applies to our free returns service which is separate from and an alternative to your right to cancel your order under the Distance Selling Regulations. This right is dealt with separately in our Cancellations under DSRs section.

Free Returns by post

We offer a free postal returns service, via the Royal Mail.

  • Pack the item(s) you wish to return in their original condition, with the original packaging and enclose the fully completed Returns Note provided with your order. Our address is Harvey Nichols 1, BOX 632, Northampton, NN4 7UX
  • Attach the pre-paid postage label (found on the Returns Note) to the outside of the original delivery box. If your return is worth over £250 please use the Royal Mail blue insurance label enclosed in your parcel. Please ensure that the package is fully sealed and the labels are fully secured.
  • Post the parcel at any Post Office and obtain a Certificate of Posting within 7 days of receiving your order.
  • Please keep this Certificate until you have received your refund.

We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service.

Free Returns at stores

We also offer a free return service at your nearest Harvey Nichols store.

  • Please take the item(s) in their original condition and packaging along with your Returns Note to your preferred store within 7 days of receiving your order
  • Visit our Click & Collect area within the store, where one of our consultants will process the return for you. Please click here for a list of Click and Collect areas and their locations within each Store.
  • You can either request a refund of your original purchase or request an exchange in store

Please note we do not accept online returns to our international stores

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