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and Sunday: 11am - 6pm.
Making a return with us is easy. Please follow the procedures below so we can process your return as quickly as possible.
You can return any purchased item, free of charge, in either of the following ways:
Please note that our Returns Policy applies to our free returns service, which is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section.
We offer a free postal returns service, via the Royal Mail.
We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service.
Please note we are unable to refund or exchange Hampers, unless they are faulty.
We also offer a free return service at your nearest Harvey Nichols store.
Please note we do not accept online returns to our international stores
We are happy to offer a refund on unsuitable items that are returned under our free returns service in accordance with our Returns Policy
To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to our cancellations section.
If you are returning items supplied and delivered by our Brand Partners, return policies may vary so please visit our Brand Partners section for further details.