Delivery & Returns

How to return your order

Making a return with us is easy. Please follow the procedures below so we can process your return as quickly as possible.

You can return any purchased item, free of charge, in either of the following ways:

  • By going into your local Post Office
  • By returning your order to one of our UK stores

Please note that our Returns Policy applies to our free returns service, which is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section.

Free Returns by post

We offer a free postal returns service, via the Royal Mail.

  • Pack the item(s) you wish to return in their original condition, with the original packaging and enclose the fully completed Returns Note provided with your order. Our address is Harvey Nichols 1, BOX 632, Northampton, NN4 7UX
  • Attach the pre-paid postage label (found on the Returns Note) to the outside of the original delivery box. If your return is worth over £250 please use the Royal Mail blue insurance label enclosed in your parcel. Please ensure that the package is fully sealed and the labels are fully secured.
  • Post the parcel at any Post Office and obtain a Certificate of Posting within 14 calendar days from the day after you receive your order.
  • Please keep this Certificate until you have received your refund.
  • Please allow 14 working days from the day of postage for your return to arrive back at our warehouse.

We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service.

Please note we are unable to refund or exchange Hampers, unless they are faulty.

Free Returns at stores

We also offer a free return service at your nearest Harvey Nichols store.

  • Please take the item(s) in their original condition and packaging along with your Returns Note to your preferred store within 14 calendar days from the day after you receive your order.
  • Visit our Collect in Store area within the store, where one of our consultants will process the return for you. Please click here for a list of Collect in Store areas and their locations within each Store.
  • You can either request a refund of your original purchase or request an exchange in store

Please note we do not accept online returns to our international stores

Refunds

We are happy to offer a refund on unsuitable items that are returned under our free returns service in accordance with our Returns Policy

  • We will credit the full amount to the original purchaser's payment card, excluding any shipping costs.
  • Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
  • Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.
  • You can also obtain a full refund of your order, excluding shipping costs by returning your order to one of our stores. Please visit the store's Collect in Store area where a consultant will process your refund for you.

To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to our cancellations section.

Brand Partner Returns

If you are returning items supplied and delivered by our Brand Partners, return policies may vary so please visit our Brand Partners section for further details.

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