FAQs

Where do you deliver?

We deliver to Hong Kong Island, Kowloon and New Territories. Please note that Outlying Islands and non-urban areas will be subject to an additional day delivery time.

Can I add a different delivery address to my order?

Yes, you can have your goods delivered to an address in the UK that is different to your billing address. When you reach the 'Delivery Address' section of the checkout process, simply click on 'Add a new address'.

Can I deliver my order to multiple addresses?

For non-hamper orders, your order can only be delivered to one address. If you wish to send items to several addresses, please place separate orders for each address.

Do you deliver to Post Office boxes or Aramex addresses?

Unfortunately we do not deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses or temporary-residence addresses.

What if I’m not in when you deliver?

If you are not there to receive and sign for your delivery, our delivery company will leave a card with a telephone number for you to call to make alternative arrangements. If the delivery company is unsuccessful in delivering to you a second time, we will contact you to arrange a suitable alternative time for delivery.

Can I collect from one of your stores?

Yes, you can choose to collect your purchased items from our Hong Kong stores. During the checkout process, under ‘Delivery Options’, select ‘Collect in Store’, then choose the store you wish to collect from.

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