Online Orders

4. ONLINE ORDERS

4.1. Order Acceptance

4.1.1. All orders are subject to acceptance in accordance with Our Order Acceptance Policy.

If You have provided Us with a valid email address, then after You have ordered We will send You an order acknowledgement email detailing the Products You have ordered. This does not mean that Your order has been accepted. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered. On dispatch of Your order we will send You a dispatch confirmation email, at which point the contract between Us and You will be formed.

We may be unable to supply You with a Product (and not accept an order) because:

Non-acceptance of an order may be a result of one of the following:

  • The Product You ordered is unavailable;
  • We are unable to obtain authorisation for payment or there is a problem receiving Your payment;
  • We have identified a pricing or Product description error;
  • You fail to meet the eligibility to order criteria as set out in the Conditions.

If there are any problems with Your order, You will be contacted by Our Customer Services Team as soon as possible.

We reserve the right to reject any offer to purchase by You at any time.

If you have already paid for the Products we will refund you the full amount including any delivery costs charged as soon as possible.

4.1.2. All Products shown on the Website are subject to availability.

4.2. Prices and Payment

4.2.1. The prices of the Products will be as quoted on the Website at the time You submit Your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

4.2.2 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges Page.

4.2.3 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Products You have ordered we will contact You to inform You of this error and we will give You the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process Your order until we have Your instructions. If We are unable to contact You using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the Products to You at the incorrect (lower) price.

4.2.4 With regard to any contract for the purchase of Products from the Website, all prices and delivery charges are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering Your order onto Our system. The total cost of Your order is the price of the Products ordered plus delivery charges, as set out in the Delivery section of the Website.

4.2.5. You confirm that the credit or debit card used for the purchase of the Goods is Yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us, We will not be liable for any delay or non-delivery.

4.3. Refusal of transaction

4.3.1. With regard to any contract for the purchase of Products from the Website, We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at Our sole discretion. We will notify You if We do not accept Your order. We will not be liable to You or any third party by reason of:

  • Our withdrawing any Product from the Website, whether or not that Product has been ordered;
  • Removing or editing any materials or content on the Website;
  • Refusing to process a transaction after processing has begun.

4.4. Eligibility to order

4.4.1. To be eligible to purchase Products on this Website and lawfully enter into and form a contract with Us under English law, You must:

(a) When creating an order, provide Your real name, phone number, email address, payment details and other requested information;

(b) Stipulate a delivery address in Hong Kong Island, Kowloon and New Territories, Outlying Islands and non-urban areas;

(c) Possess a valid credit or debit card issued by a bank acceptable to Us;

4.4.2. By making an offer to buy a Product, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including, but not limited to, Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.

4.4.3. Certain Products can only be purchased if You satisfy the legal age requirement for the Products. This requirement will be stipulated with the Product details on the Website. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, you should not attempt to order these Products through the Website.

4.5. Delivery

4.5.1. Delivery options vary by product and service. See our Delivery Options page for details.

4.6. Promotions and discounts

4.6.1. Promotions

Discounts are issued in the form of either 'HK $ savings' or a 'percentage off' which are offered to customers via promotional emails, advertisements, on-site banners or third party communications.

There is no cash alternative and all applicable terms and conditions are non-negotiable. Unless otherwise stated, discounts are only applicable to full-price items (sale and clearance items are not included). We reserve the right to cancel or change any promotion/discount without notice, at any time.

4.6.2. Using promotional codes

If using a promotional code, the code provided should be entered in the 'Promotional Code' box at the checkout. Some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion). Wherever a minimum spend threshold applies, the minimum spend does not include shipping costs.

4.6.3. Returning an item purchased under a promotion

Items purchased using a promotional code are subject to our Privacy Policy.

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