"Order Acceptance Policy" means the policy of harveynichols.com Ltd regulating the ordering and cancellation of orders for Products.
Order acceptance and the completion of the contract between You and us will take place on the despatch of the Products ordered by You unless we have notified You that we do not accept your order or the order has been cancelled. Please refer to 'How do I change or cancel an order' for further information.
Non-acceptance of an order may be a result of one of the following:
- The Product You ordered being unavailable from stock
- Our inability to obtain authorisation for payment or a problem receiving your payment
- The identification of a pricing or Product description error
- You not meeting the eligibility to order criteria set out in the Conditions
If there are any problems with your order, You will be contacted by our Customer Services Team as soon as possible.
The sales contract is therefore completed under English Law.
We reserve the right to reject any offer to purchase by You at any time.
Delivery Information
You can select a date for delivery of your order based on a calendar provided on the Website for each recipient. The dates You are able to choose will depend on the destination to which your hamper is being sent and the kind of service required.
PLEASE NOTE: A signature is required when your order is delivered.
Named Day Delivery
We offer a named day delivery service to the United Kingdom Mainland. Deliveries to United Kingdom Offshore addresses may take up to 4 working days and are unlikely to arrive on the named day you select. Named days are Monday to Friday.
We do not offer a next day delivery service at this time.
Named Day Morning
Harvey Nichols also offers a named day morning service. This service is ONLY offered to United Kingdom Mainland addresses.
Deliveries can be arranged for any morning (Monday to Saturday) or any time on a Saturday. The delivery charges for Named Day Morning and Saturday deliveries are shown below. Deliveries will not be made on a Sunday.
Delivery Charges
Mon-Fri named day - £7.00
Named day morning - £10.00
Saturday - £15.00
The following hampers are delivered Free of Charge for named Day delivery. Named Day Morning and Saturday charges are still applicable. Please see above for details:
HN901 The Ultimate Christmas Hamper - £2,500
HN902 The Epicurean Christmas Hampers - £1,500
HN903 The Connoisseur's Christmas Hamper - £1,000
HN904 The Indulgence Christmas Hamper - £750
Delivery Charges
See a detailed list of our standard
Delivery Charges here.
Deliveries to addresses in European Union countries (excluding the United Kingdom and Ireland) can only be arranged by calling our Web Customer Services team on 0845 604 1888 (UK Customers) or +44 160 466 2788 (Overseas Customers). These deliveries are subject to additional shipping charges, which our Customer Services Team will be happy to advise you about. It is the purchaser's responsibility to enter all recipient delivery address details correctly.
Harvey Nichols cannot be held responsible for any inaccurate addresses submitted online.
Missed Delivery
If no-one is at home when we deliver we will attempt to leave your order with a neighbour. We will always leave a card explaining what we have done with your order. If it is not possible to leave your order with a neighbour we will attempt to deliver your order the following day. If we are then unsuccessful we will leave a second card. After that, your order will be returned to our depot. The addressee will then need to call the number on the card to rearrange delivery. If we do not hear from the addressee within one week of leaving the second card we will contact you, the purchaser, to make alternative arrangements for delivery.
United Kingdom & Eire Delivery
Delivery is made on a named day basis. If you require assistance with your order at any time please call our Customer Services team and they will do their best to deal with your request.
Telephone No: 0845 604 1888
From Overseas: +44 160 466 2788
Fax No: +44 160 466 2781
Email Address: christmas.hampers@harveynichols.com
Channel Islands Delivery
If you require assistance with your order at any time please call our Customer Services team and they will do their best to deal with your request.
Telephone No: 0845 604 1888
From Overseas: +44 160 466 2788
Fax No: +44 160 466 2781
Email Address: christmas.hampers@harveynichols.com
Pre-Christmas Deliveries - UK & Eire
If we receive your order by 12 noon on Sunday 20th December 2009, we guarantee your order will be delivered prior to Christmas.
European Union Delivery
We deliver to the following EU countries:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
* Eire
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
* UK
Note: Please see the UK Delivery section of this help for delivery information for countries marked with an asterisk (*) above.
If you require assistance with your order at any time please call our Web Customer Services team and they will do their best to deal with your request.
Telephone No: 0845 604 1888
From Overseas: +44 160 466 2788
Fax No: +44 160 466 2781
Email Address: christmas.hampers@harveynichols.com
Pre-Christmas Deliveries - European Union
If we receive your order by 12 noon Monday 14th December 2009, we guarantee your order will be delivered prior to Christmas.
Please note we ship the following Hampers Overseas:
HN905: The Festive Christmas Hamper
HN906: The Foodmarket Christmas Hamper
HN908: The Contemporary Christmas Hamper
HN907: The Kitchen Essentials Christmas Hamper
HN909: The Gourmet Christmas Hamper
HN910: The Mediterranean Christmas Hamper
HN911: The Classic Christmas Hamper
HN912: The Fashionista Christmas Hamper
HN913: The Chilli Factor Christmas Hamper
HN914: The Weekend Christmas Hamper
HN915: The Travelling Christmas Hamper
HN916: The Cheese Accompaniment Christmas Hamper
HN917: The Christmas Essentials Hamper
HN923: The All Italian Christmas Hamper
HN924: The Sweet Tweet Christmas Hamper
HN925: The Petite Christmas Hamper
HN929: Afternoon Tea Christmas Hamper
HN930: The Breakfast Box Christmas Hamper
Deliveries to the European Community
Please note that we do NOT deliver to destinations within the EU which are designated part of the European Community (EC) and are zero-rated for VAT, with the exception of the Channel Islands. If you place an order to one of these destinations and it appears to be accepted it will be cancelled at the point of shipment. We apologise for any inconvenience this may cause.
Orders shipped to the Channels Islands will have EU VAT deducted but will be subject to the local 3% Goods and Services tax. Should this rate change we will charge the prevailing rate.
Returns and refunds
We hope You will be entirely satisfied with the Products purchased on our Website but if You wish to return a Product to us then we aim to make it as quick and convenient as possible. Any Product may be returned for any reason within 7 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the Product and the delivery charge to the purchaser directly. The purchaser shall bear all costs incurred in connection with returning Products to Harvey Nichols. Refunds will only be processed once goods have been received by Harvey Nichols.
Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain Products which have been opened and used. i.e. Foods that fall into the following categories:
- Perishable goods (for example fresh food)
- Food if the seal is broken
To this end, it is our policy that we do not exchange food, beverages or any other Product that may come into contact with the person.
This does not affect your statutory rights.
When your order is completed online, You will receive an acknowledgement confirmation e-mail, which contains the order reference number and full details of what has been ordered.
Exchanging or returning a Product to a Harvey Nichols Store:
- The customer is responsible for all costs incurred in connection with returning products to Harvey Nichols unless the reason for the return is that the product is faulty.
- Please contact the Harvey Nichols Web Customer Services Team:
Telephone No: 0845 604 1888 overseas customers please call +44 160 466 2788
Email Address: christmas.hampers@harveynichols.com
to advise them of your request to exchange or return a box.
- Take the Product and your despatch note to the Foodmarket department and tell the foodmarket manager you bought it online.
- The foodmarket manager will deal with your request.
Note the following locations where Harvey Nichols has stores in operation:
Birmingham
The Mailbox,
31 - 32 Wharfside St,
Birmingham,
B1 1RE,
Tel: + 44 121 616 6000
Fax: + 44 121 616 6006
Bristol
Philadelphia Street,
Quakers Friars,
Cabot Circus,
Bristol,
BS1 3BZ
Tel: +44 117 916 8888
Fax: +44 117 916 8889
Edinburgh,
30 - 34 St Andrew Sq.
Edinburgh,
EH2 2AD.
Tel: + 44 131 524 8388
Fax: + 44 131 524 8399
Knightsbridge
109 - 125 Knightsbridge,
London,
SW1X 7RJ.
Tel: + 44 20 7235 5000
Fax: + 44 20 7235 1116
Leeds
107 - 111 Briggate,
Leeds,
LS1 6AZ
Tel: + 44 113 204 8888
Fax: + 44 113 245 8889
Manchester
21 New Cathedral St,
Manchester,
M3 1AD
Tel: + 44 161 828 8888
Fax: + 44 161 828 8833
Dublin
Harvey Nichols (Dublin) Ltd
Dundrum Town Centre
Sandyford Road
Dublin 16 Tel: +353 (0) 1 291 0488
Fax: +353 (0) 1 291 0489