GENERAL
Harvey Nichols is committed to maintaining your privacy and we have provided the following statement to explain to You how we go about doing this. We respect your concerns about privacy. We therefore encourage You to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. The following policies are intended to protect your privacy and ensure that your Personal Information is handled in a safe and responsible manner. As we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will continue to evolve.
The Data you provide to us will only be used for the purposes You have agreed. We will only forward your details to third parties with your express consent unless it is deemed that this information may not comply with the law or may be of a threatening nature to our employees, members of the public, or third party employees.
How do we handle your Personal Information?
Your Personal Information may be disclosed to other businesses within the Harvey Nichols group and to third parties who will help process your order. Harvey Nichols requires all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information we are entitled do so.
You agree that you do not object to us contacting You for any of the above purposes whether by telephone, e-mail or in writing and You confirm that You do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
Why do we have a privacy policy?
Harvey Nichols is committed to privacy for everyone who accesses our Website. Under the Data Protection Acts of 1984 and 1998 and any revisions to these Acts, we must comply with certain regulations which are designed to ensure that any Data You provide to us is processed with due care and attention.
How do we define 'Data'?
Data is information that is any Personal Information which You provide to us and which is recorded and used by us and by which You can be identified.
Do we pass on your personal details to third parties?
We will only pass on your details to third parties who may contact You for marketing purposes by mail or email, or research agencies with your prior approval. We may share aggregate information with selected third parties but we do not disclose individual names or any identifying information.
How do we maintain the security of your Data?
We take your security very seriously at Harvey Nichols. Your Data will be held on a secure server and security precautions have been put in place to prevent alteration, loss or misuse of the Data that is under our control. We will comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 and any future legislation to ensure that your Personal Information is kept secure and processed fairly and lawfully.
What are the Data Protection Acts of 1984 and 1998?
These are the Acts of Parliament which set out principles relating to the use of Data to ensure that the rights of the person who is the subject of the Data are protected under the law.
How will we let you know if our privacy policy changes?
Should our policy change in the future, for example to comply with new legislation, we will post these changes on the privacy policies statements contained on the Website. Please check back frequently on the Website to see any updates or changes to our privacy policy.
What is a cookie and what is it used for?
Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognisable Personal Information.
We use them to identify You as you travel around our site and to provide site usage information, which will further help us improve and develop the site and services we offer.
We advise you not to use cookies if your computer is shared by other people. You can accept all cookies, reject all cookies, or modify your browser to alert You of any new cookies. Cookies also protect the integrity of registered passwords and limit access to 'paid for' services.
Questions?
Questions regarding this Policy should be directed to:The Compliance Officer
Harvey Nichols Group Ltd
67 Brompton Rd
Knightsbridge
London SW3 1DB
Tel: + 44 20 7201 8741
Fax: + 44 870 238 6338
Email: systemsupport.centre@harveynichols.com
ON-LINE FOOD AND WINE GIFTS
What sort of Data do we collect about You?
Harvey Nichols collects personal Data about You to enable us to fulfil your order. This Data consists of your name, address, phone number, email address, recipient and payment details. The information we learn from customers helps us personalise and continually improve their shopping experience at our Website. We use the information to handle orders, deliver Product and services, process payments, communicate with You about orders, Product, services and promotional offers, update our records and generally maintain your accounts with us and recommend merchandise and services that might be of interest to You. We also use this information to improve our site and platform, prevent or detect fraud or abuses of our Website and enable third parties to carry out technical, logistical or other functions on our behalf.
When You create a shopping account while ordering online You will be given the option to receive information from Harvey Nichols about Products, promotions or special offers which we feel may be of interest to You. These may be sent by post, e-mail or telephone. In the event that You wish to be contacted for such purposes, ensure that You check the appropriate box as You go through the checkout process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at christmas.hampers@harveynichols.com or telephoning us on +44 20 8957 5030 between 9am-5.30pm Monday - Friday.
How do we remove your name from our database?
We will hold your Data until such time as You request it be removed from our Website. This will mean that You will be able to return to the Website at any point and continue to purchase goods. At your request we will remove your details from our Website. This will not prevent You from re-registering with us at some future point. Please note that this process is carried out in accordance with the Data Protection Acts of 1984 and 1998 and any revisions to these Acts.
How secure is the on-line ordering website?
All secure transactions with the site are encrypted with 128bit Secure Socket Layer (SSL). Credit and debit card orders are processed directly with HSBC bank again using 128bit SSL. Each session is secured with a random encrypted, timed session key, matched to a cookie on a single machine, which means that it is difficult, if not impossible to replicate a session. Furthermore sensitive Data is never retrievable from a user session. In this way we are using sophisticated security measures to protect your Data especially your credit card information.
CAREERS:
What sort of Data do we collect about You?
Harvey Nichols collects personal Data about You to help in the recruitment process. This Data consists of your name, address, email address, work and education details, and your responses to certain questions posed on the site, plus your nationality which we are required to collect by law. Personal Data is only used by us to assist in the recruitment process. We also collect non-personal aggregated information to provide us with a better understanding of the users of our Website with a view to continually improving the site and the services we offer.
How do we define "Sensitive Personal Data"?
Sensitive Personal Data consists of information regarding the racial or ethnic origin of the candidate, political opinions, religious beliefs, or other beliefs of a similar nature, membership of a trade union, physical or mental health or condition, sexual life, the commission or alleged commission of any offence or any proceedings related to any offence including evidence of any criminal record.
Why do we collect and process Sensitive Personal Data?
Sensitive Personal Data is collected to conform to legal requirements, for example under the equality of opportunity laws. By using our Website and by registering with your details with us, You consent to us collecting and processing Sensitive Personal Data supplied by You and disclosing this information to our HR teams and line managers in our Head Office, and at our trading outlets.
How do we remove your name from our database?
We will hold your Data for 6 months after it was last used. After this 6 month period of non-usage has expired we will contact You and ask if You want to keep your details on our database. If You do not respond to this request for your details to be retained on our database, we will delete your personal details from our database. Subsequent to this You will no longer be able to sign on, although it will always be possible for You to re-register with us. Please note that this process is carried out in accordance with the Data Protection Acts of 1984 and 1998 and any revisions to these Acts.