Cancellations, Alterations and Refunds

If You order over the phone or online You have the legal right to cancel your order within seven working days of receipt of the goods. Harvey Nichols cannot accept cancellations after this period. Refunds and cancellations can only be requested by the purchaser.

Recipients of any delivery are entitled to a replacement if goods arrive damaged. If a refund is required and the order has not been shipped the order will be cancelled and the purchaser refunded. Damaged goods will be collected by Harvey Nichols.

Unwanted goods must be returned by the Purchaser at their expense before any refund can be given. No refunds will be given until goods have been received by Harvey Nichols. Goods should be returned to us at the following address:

Harvey Nichols Web Customer Services Team 
PO Box 171
East Molesey
Surrey
KT8 0XN

Lost or damaged boxes

In the unfortunate event that a parcel is lost or damaged in transit please contact our Harvey Nichols Web Customer Services Team on + 44 20 8957 5030 or by fax on + 44 20 8957 5012 or email: christmas.hampers@harveynichols.com They will be pleased to assist You in organising a replacement.

Alterations

If You wish to change your order this will be possible up until the point of its despatch to You or a third party.  To do this please contact our Harvey Nichols Web Customer Services Team on + 44 20 8957 5030 or by fax on + 44 20 8957 5012 or email: christmas.hampers@harveynichols.com

Gift Vouchers

Please note refunds cannot be given on Gift Vouchers.