INTRODUCTION
This Website is owned and operated by harveynichols.com Limited which is a wholly owned subsidiary of Harvey Nichols Group Limited. All business-to-consumer and e-commerce activities of Harvey Nichols Group Limited and its subsidiaries are conducted by harveynichols.com Limited. Any contract You enter into through the Website will be with harveynichols.com Limited. Responsibility for liability, however arising, in relation to this Website rests solely and exclusively with harveynichols.com Limited. Access is provided to this Website in accordance with the Conditions set out here below. Any use of this Website including orders placed by You will be subject to these Conditions.
If You have any questions relating to these terms and conditions please contact our Web Customer Services team by e-mail at christmas.hampers@harveynichols.com, call them on +44 20 8957 5030 between 9am-5.30pm Monday - Friday, or fax them on +44 20 8957 5012. All calls, faxes and emails received over the weekend will be responded to promptly on the following Monday.
Definitions
"Conditions" means these terms and conditions of use herein described;
"Website" means www.harveynichols.com, www.harveynicholshampers.com and www.harveynicholscareers.com;
"Product" means a product displayed for sale or displayed for information only on the Website;
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
"Order Acceptance Policy" means the policy of harveynichols.com ltd regulating the ordering and cancellation of orders for products.
"Personal Information" means the details provided by You on registration;
"Harvey Nichols/we/us/our" means harveynichols.com Ltd.
"United Kingdom Offshore" means areas such as Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Islands and the Isle of Wight;
"United Kingdom Mainland" means England, Scotland and Wales mainland and does not include United Kingdom Offshore;
"Ireland" means the Republic of Ireland; and
"You" means You, a user of the Website.
USE OF WEBSITE
Access
You are provided with access to the Website in accordance with these Conditions and any orders placed by You must be placed strictly in accordance with these Conditions.
Registration
You warrant that:
The Personal Information which You are required to provide when You register as a customer is true, accurate, and current and complete in all respects; and in particular You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
You agree to notify us immediately of any changes to your Personal Information by contacting our Web Customer Services team by email at christmas.hampers@harveynichols.com, or by calling us on +44 20 8957 5030 between 9am-5.30pm Monday - Friday.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that we shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions then You must immediately stop using the Website.
Privacy Policy
We respect your concerns about privacy. We, therefore, encourage You to refer to the Privacy Policy of the Website on an ongoing basis to stay abreast of our most current privacy policy practices. The following policy is intended to protect your privacy and ensure that your Personal Information is handled in a safe and responsible manner. As we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We fully abide by our Privacy Policy as outlined on our Website for all users.
Please check back frequently to see any changes or updates to our Privacy Policy.
Currently, we gather online customer information to enhance your online experience with us, to improve the content of our Website, and for marketing and promotional purposes. We collect information from You when You complete the customer registration process. The information You share with us is shared with the corporate affiliates of Harvey Nichols, solely for the purpose of marketing and increasing the value of service to You.
ONLINE ORDERS
All orders are subject to acceptance in accordance with our Order Acceptance Policy.
Order acceptance and the completion of the contract between You and us will take place on the despatch of the Products.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide when accessing or ordering from our Website. Click here to find out more about our Order Acceptance Policy which is incorporated into these Conditions.
All Products shown on the Website are subject to availability.
Contract creation and electronic contracting
The technical steps required to create the contract between You and us are as follows:
- You place the order for your Products on the Website by clicking the confirm order button during the checkout process.
- You will be guided through the process of placing an order by a series of simple instructions on the Website.
- Payment will be taken immediately, once your card details are authorised.
- Your goods will be dispatched according to the delivery conditions You have selected during the checkout process on the Website.
- We will send You an order acknowledgement email detailing the Products You have ordered. This is not an order confirmation or order acceptance from Harvey Nichols. If no email address has been provided we will send a written order acknowledgement letter to your billing address through the post.
- Order acceptance and the completion of the contract between You and us will take place on the despatch of the Products ordered unless we have notified You that we do not accept your order or You have cancelled it in accordance with the instructions on how to cancel your order.
If You do require any information regarding orders You have placed with Harvey Nichols please write to us at the following address:
Harvey Nichols Web Customer Services
PO Box 171
East Molesey
Surrey
KT8 0XN
Tel: +44 20 8957 5030
Fax: +44 20 8957 5012
Email: christmas.hampers@harveynichols.com
Contract cancellation
Please note that You may be entitled to cancel any contracts made through the Website if You so wish provided that You exercise your right no longer than seven working days after the day on which You receive the Products. For more details please see our Order Acceptance Policy by clicking on this link.
Alcoholic merchandise
To enjoy Harvey Nichols wines at their peak, our Buyers suggest consuming them by June 2008.
It will be possible to purchase Products containing intoxicating liquor through our Website. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv).
Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000.
We are committed to upholding both our legal and social obligations as a retailer of intoxicating liquor. In order for Harvey Nichols to comply with the Licensing Act 1964, You must agree to these Conditions as You register online.
In accepting these Conditions You agree to provide us with truthful and accurate information and act in accordance with the Licensing Act, 1964.
Payment
With regard to any contract for the purchase of Products from our Website all prices and delivery charges are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of the Website and payment will be debited and cleared from your account.
All payments made by cheque are payable to Harvey Nichols and Company Limited. All payments by cheque, credit, debit and store cards online fully abide by the Conditions set out here.
You confirm that the credit, debit or store card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of transaction
With regard to any contract for the purchase of Products from our Website we reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to You or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on the Website under English law You must:
- When creating an order provide your real name, phone number, e-mail address, payment details and other requested information;
- Be over 18 years of age for purchases of alcohol;
- Stipulate a delivery address in the European Union. Please note that PO box numbers, BFPO addresses and temporary residence addresses are not acceptable, and that certain Hampers are not available for shipment outside of the UK and Ireland. Please see our Delivery and Collections section for details;
- Possess a valid Harvey Nichols Store card, or possess a valid credit or debit card issued by a bank acceptable to us. Or provide a corporate or personal cheque that must clear for payment by transax in full prior to any despatch of goods. All cheques must be made payable to Harvey Nichols and Company Limited and be sent to Harvey Nichols Web Customer Services, PO Box 171, East Molesey, Surrey, KT8 0XN. Personal cheques must have the cheque guarantee card number written on the back; and
- By making an offer to buy a Product, You specifically authorise us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.
Delivery Information
You can select a date for delivery of your order based on a calendar provided on the Website for each recipient. The dates You are able to choose will depend on the destination to which your hamper is being sent and the kind of service required.
PLEASE NOTE: A signature is required when your order is delivered.
Standard Service
Standard service is based on a named day delivery basis. Named days are Monday to Friday. We do not offer a next day delivery service at this time. Standard service is offered to all customers.
Premium Service
Harvey Nichols now offers a premium delivery service. This service is ONLY offered to United Kingdom mainland addresses.
Deliveries can be arranged for any morning (Monday to Saturday) or any time on a Saturday. These deliveries are subject to additional charges. Deliveries will not be made on a Sunday.
Premium Service Additional Charges:
Morning (before 12) Mon-Fri £7.50Saturday (anytime) £7.50
Saturday morning (before 12) £15.00
Delivery Charges
See a detailed list of our standard delivery charges here.
Deliveries to addresses in European Union countries (excluding the United Kingdom and Ireland) can only be arranged by calling our Web Customer Services team on +44 20 8957 5030. These deliveries are subject to additional shipping charges which our Shopping Team will be happy to advise you about. It is the purchaser's responsibility to enter all recipient delivery address details correctly.
Harvey Nichols cannot be held responsible for any inaccurate addresses submitted online.
Missed Delivery
If no-one is at home when we deliver we will attempt to leave your order with a neighbour. We will always leave a card explaining what we have done with your order. If it is not possible to leave your order with a neighbour we will attempt to deliver your order the following day. If we are then unsuccessful we will leave a second card. After that, your order will be returned to our depot. The addressee will then need to call the number on the card to rearrange delivery. If we do not hear from the addressee within one week of leaving the second card we will contact you, the purchaser, to make alternative arrangements for delivery.
United Kingdom & Ireland Delivery
Delivery is made on a named day basis. If you require assistance with your order at any time please call our Web Customer Services team and they will do their best to deal with your request.
Telephone No: +44 20 8957 5030
Fax No: +44 20 8957 5012
Email Address: christmas.hampers@harveynichols.com
Pre-Christmas Deliveries - UK & Ireland
If we receive your order by 12 noon on Tuesday 18th December 2007, we guarantee your order will be delivered prior to Christmas.
The last online orders for Christmas Hampers 2007 will be taken on Tuesday 18th December 2007 before 12 noon.
If you require assistance with your order at any time please call our Christmas Hampers team and they will do their best to deal with your request.
Telephone No: +44 20 8957 5030
Fax No: +44 20 8957 5012
Email Address: christmas.hampers@harveynichols.com
Christmas Hampers will be despatched from Thursday 4th October 2007, unless otherwise instructed.
FINAL DELIVERIES WILL BE MADE ON THURSDAY 20th DECEMBER 2007.
Delivery is made on a named day basis. The last named day that can be chosen for Christmas delivery in 2007 is 20th December. The last named Saturday delivery date is 15th December 2007.
European Union Delivery
We deliver to the following EU countries:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
* Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
* UK
Note: Please see the UK Delivery section of this help for delivery information for countries marked with an asterisk (*) above.
All other countries are subject to specific charges depending on the item purchased. Please contact our Web Customer Services Team on +44 20 8957 5030 for details.
Please note that we do not deliver to countries outside of the European Union at this time.
Pre-Christmas Deliveries - European Union
If we receive your order by close of business on Monday 10th December 2007, we guarantee your order will be delivered prior to Christmas.
The last online orders for Christmas Hampers 2007 for overseas delivery will be taken on Monday 10th December 2007.
If You require assistance with your order at any time please call our Christmas Hampers team and they will do their best to deal with your request.
Telephone No: +44 20 8957 5030
Fax No: +44 20 8957 5012
Email Address: christmas.hampers@harveynichols.com
Christmas Hampers will be despatched from Thursday 4th October 2007, unless otherwise instructed.
FINAL DELIVERIES FOR OVERSEAS DELIVERY WILL BE MADE ON FRIDAY 14th DECEMBER 2007.
If you require assistance with your order at any time please call our Web Customer Services team and they will do their best to deal with your request.
Telephone No: +44 20 8957 5030
Fax No: +44 20 8957 5012
Email Address: christmas.hampers@harveynichols.com
IMPORTANT NOTE: We deliver the following products to EU countries:
HN704 £500 Christmas Hamper
HN705 £350 Christmas Hamper
HN706 £250 Christmas Hamper
HN707 £150 Christmas Hamper
HN708 £125 Christmas Hamper
HN709 £100 Christmas Hamper
HN724 £85 Sweet Hamper
HN710 £80 Italian Christmas Hamper
HN711 £75 Christmas Hamper
HN712 £70 Christmas Hamper
HN713 £50 Christmas Hamper
Deliveries to the European Community
Please note that we do NOT deliver to destinations within the EU which are designated part of the European Community (EC) and are zero-rated for VAT. This includes anywhere in the Channels Islands. If you place an order to one of these destinations and it appears to be accepted it will be cancelled at the point of shipment. We apologise for any inconvenience this may cause.
Disclaimers and limitation of liability
Unless otherwise specified, the materials on this Website are directed solely at those who access the Website from within the European Union. Harvey Nichols makes no representation that any Product displayed for information only on the Website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Given the unpredictability of technology and the online environment, Harvey Nichols does not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the Website, You agree to this legal notice and that access is undertaken at your own risk. Harvey Nichols shall not be liable for damages of any kind related to your use of or inability to access this site. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
We have made every effort to display the Products featured on our Website as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will greatly affect the colours You actually see on the screen. Harvey Nichols cannot be held responsible for the limitations of technology and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.
We endeavour to present the most recent, most accurate, and most reliable information on our Website at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on our Website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to our Website, or to update Product information at any time without prior notice and without any liability on our part. To the fullest extent permitted by law, Harvey Nichols disclaims all warranties, expressed or implied.
Certain (hypertext) links in this site will lead to other websites, which are not under the control of Harvey Nichols. When You activate any of these, You will leave the Website and Harvey Nichols has no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under the control of Harvey Nichols. The provision of a link is for your information and convenience only and does not imply an endorsement of any kind by Harvey Nichols.
While Harvey Nichols takes all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in them, we cannot accept any liability to any person for any loss or damage of any kind (whether or not we ought reasonably to have known of or had been advised of the possibility of the same), which may arise from the use of the Website or any of the materials or information contained in them and you use the Website at your own risk.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance Policy.
If You ask us to include a message with any Product ordered through the Website, we will do our best to ensure that we accurately record your message and send it with the Product. However we cannot accept any liability for any errors with the message or any failure to enclose the message with the Product. You undertake that any message You require us to send will not be in any way racist, blasphemous, defamatory or otherwise offensive. We reserve the right to remove said messages from our deliveries.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Save in relation to clause 33 (liability for death or personal injury) our liability under any contract for Products purchased from us shall be limited to the value of your order.
GENERAL
Cyber squatters
From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the deliberate intention of taking unfair advantage of the Harvey Nichols group's reputation and goodwill.
The Harvey Nichols group's Website addresses on the Internet are www.harveynichols.com, www.harveynicholscareers.com and www.harveynicholshampers.com. Any other domain name that appears to represent itself as being a Harvey Nichols Website is not in any way related to us and represents an unlawful infringement of our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents or anything related to these other unlawful purportedly 'Harvey Nichols' websites.
Intellectual property and right to use
You acknowledge and agree that all brand names, Product and service names and titles, trademarks, trade names, service marks and copyrights of their respective holders and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that You may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
This Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through our Website.
Severability
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Third Party Rights
It is agreed that any person who is not a party to any contract between You and us shall not be allowed to rely on or enforce any term of any such contract and the contracts (Rights Of Third Parties) Act 1999 is expressly excluded.
Waiver
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
Entire agreement
You confirm that, in agreeing to accept the Conditions, You have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and You agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these Conditions.
Nothing in clause 41 and 42 shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and You irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact us
General Enquiries
The registered office address of harveynichols.com Ltd is:
109 - 125 Knightsbridge
London SW1X 7RJ
Tel: + 44 20 7584 0011
Fax: + 44 20 7823 2128
Reg. No. 1774537
Registered in England
Queries:
Any queries or comments about harveynicholshampers.com should be directed to:
Harvey Nichols Web Customer Services
PO Box 171
East Molesey
Surrey
KT8 0XN
Tel: +44 20 8957 5030
Fax: +44 20 8957 5012
Email: christmas.hampers@harveynichols.com
All calls, faxes and emails received over the weekend will be responded to promptly on the following working day.
PRIVACY POLICY
GENERAL
Harvey Nichols is committed to maintaining your privacy and we have provided the following statement to explain to You how we go about doing this. We respect your concerns about privacy. We therefore encourage You to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. The following policies are intended to protect your privacy and ensure that your Personal Information is handled in a safe and responsible manner. As we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will continue to evolve.
The Data You provide to us will only be used for the purposes You have agreed. We will only forward your details to third parties with your express consent unless it is deemed that this information may not comply with the law or may be of a threatening nature to our employees, members of the public, or third party employees.
How do we handle your Personal Information?
Your Personal Information may be disclosed to other businesses within the Harvey Nichols group and to third parties who will help process your order. Harvey Nichols requires all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information we are entitled do so.
You agree that You do not object to us contacting You for any of the above purposes whether by telephone, e-mail or in writing and You confirm that You do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
Why do we have a privacy policy?
Harvey Nichols is committed to privacy for everyone who accesses our Website. Under the Data Protection Acts of 1984 and 1998 and any revisions to these Acts, we must comply with certain regulations which are designed to ensure that any Data You provide to us is processed with due care and attention.
How do we define 'Data'?
Data is information that is any Personal Information which You provide to us and which is recorded and used by us and by which You can be identified.
Do we pass on your personal details to third parties?
We will pass on your personal details to third parties for the purposes of fulfilling your order. We will only pass on your details to third parties who may contact You for marketing purposes by mail or email, or research agencies with your prior approval. We may share aggregate information with selected third parties but we do not disclose individual names or any identifying information.
How do we maintain the security of your Data?
We take your security very seriously at Harvey Nichols. Your Data will be held on a secure server and security precautions have been put in place to prevent alteration, loss or misuse of the Data that is under our control. We will comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 and any future legislation to ensure that your Personal Information is kept secure and processed fairly and lawfully.
What are the Data Protection Acts of 1984 and 1998?
These are the Acts of Parliament which set out principles relating to the use of Data to ensure that the rights of the person who is the subject of the Data are protected under the law.
How will we let you know if our privacy policy changes?
Should our policy change in the future, for example to comply with new legislation, we will post these changes on the privacy policies statements contained on the Website. Please check back frequently on the Website to see any updates or changes to our privacy policy.
What is a cookie and what is it used for?
Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognisable Personal Information.
We use them to identify You as You travel around our site and to provide site usage information, which will further help us improve and develop the site and services we offer.
We advise You not to use cookies if your computer is shared by other people. You can accept all cookies, reject all cookies, or modify your browser to alert You of any new cookies. Cookies also protect the integrity of registered passwords and limit access to 'paid for' services.
Questions?
Questions regarding this Policy should be directed to the Head Office of Harvey Nichols as follows:
Attn:
The Compliance Officer
Harvey Nichols Group Ltd
67 Brompton Rd
Knightsbridge
London SW3 1DB
Tel: + 44 20 72018490
Fax: + 44 870 2386338
Email: systemsupport.centre@harveynichols.com
FOOD AND WINE GIFTS ORDERED ON-LINE
What sort of Data do we collect about You?
Harvey Nichols collects personal Data about You to enable us to fulfil your order. This Data consists of your name, address, phone number, email address, recipient and payment details. The information we learn from customers helps us personalise and continually improve their shopping experience at our Website. We use the information to handle orders, deliver Product and services, process payments, communicate with You about orders, Product, services and promotional offers, update our records and generally maintain your accounts with us and recommend merchandise and services that might be of interest to You. We also use this information to improve our site and platform, prevent or detect fraud or abuses of our Website and enable third parties to carry out technical, logistical or other functions on our behalf.
When You create a shopping account while ordering online You will be given the option to receive information from Harvey Nichols about Products, promotions or special offers which we feel may be of interest to You. These may be sent by post, e-mail or telephone. In the event that You do not wish to be contacted for such purposes, ensure that You check the appropriate box as You go through the checkout process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at christmas.hampers@harveynichols.com or telephoning us on +44 20 7201 8689 between 9am-5.30pm Monday - Friday.
How do we remove your name from our database?
We will hold your Data until such time as You request it be removed from our Website. This will mean that You will be able to return to the Website at any point and continue to purchase goods. At your request we will remove your details from our Website. This will not prevent You from re-registering with us at some future point. Please note that this process is carried out in accordance with the Data Protection Acts of 1984 and 1998 and any revisions to these Acts.
How secure is the online ordering website?
All secure transactions with the site are encrypted with 128bit Secure Socket Layer (SSL). Credit and debit card orders are processed directly with HSBC bank again using 128bit SSL. Each session is secured with a random encrypted, timed session key, matched to a cookie on a single machine, which means that it is difficult, if not impossible to replicate a session. Furthermore sensitive Data is never retrievable from a user session. In this way we are using sophisticated security measures to protect your Data especially your credit card information.
CAREERS:
What sort of Data do we collect about you?
Harvey Nichols collects personal Data about You to help in the recruitment process. This Data consists of your name, address, email address, work and education details, and your responses to certain questions posed on the site, plus your nationality which we are required to collect by law. Personal Data is only used by us to assist in the recruitment process. We also collect non-personal aggregated information to provide us with a better understanding of the users of our Website with a view to continually improving the site and the services we offer.
How do we define "Sensitive Personal Data"?
Sensitive Personal Data consists of information regarding the racial or ethnic origin of the candidate, political opinions, religious beliefs, or other beliefs of a similar nature, membership of a trade union, physical or mental health or condition, sexual life, the commission or alleged commission of any offence or any proceedings related to any offence including evidence of any criminal record.
Why do we collect and process Sensitive Personal Data?
Sensitive Personal Data is collected to conform to legal requirements, for example under the equality of opportunity laws. By using our Website and by registering with your details with us, You consent to us collecting and processing Sensitive Personal Data supplied by You and disclosing this information to our HR teams and line managers in our Head Office, and at our trading outlets.
How do we remove your name from our database?
We will hold your Data for 6 months after it was last used. After this 6 month period of non-usage has expired we will contact You and ask if You want to keep your details on our database. If You do not respond to this request for your details to be retained on our database, we will delete your personal details from our database. Subsequent to this You will no longer be able to sign on, although it will always be possible for You to re-register with us. Please note that this process is carried out in accordance with the Data Protection Acts of 1984 and 1998 and any revisions to these Acts.
