Returns FAQs

What is your Returns Policy?

Please click here for full details of our Returns Policy.

Can I change or cancel my order after it’s been placed?

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number.

My order is damaged - what should I do?

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged.

How long will it take to receive a refund?

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately we are unable to influence it.

Can I return products to a Harvey Nichols store?

Yes, please take your product to the relevant department at your nearest store, together with your Dispatch Note. Refunds can only be requested by the Purchaser and will be made via the original payment method.

Can I exchange an order?

If you would like to exchange your order, please visit one of our UK stores (excluding Beauty Bazaar, Harvey Nichols Liverpool) or our Dublin store and we’ll be happy to offer you an alternative size or style, subject to availability. Please take the item you’d like to return, along with your Returns Note and original payment card, to your nearest store within 14 working days of receiving your order. If you are not able to visit one of our stores, please purchase any replacement items in a separate online order, then return your initial order for a refund.

Can I exchange an order I received as a gift?

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post. However, you are welcome to exchange the gift in one of our stores at the current selling price within 14 days of receipt.

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