REOPENING OUR STORES
We are excited to welcome you back to Harvey Nichols. We are taking a phased approach to reopening our stores. Our Flagship Knightsbridge store reopened on the 15th June. Look out for information on our other store(s) which will open when we are confident it is safe to do so and following Government Guidelines. The safety and wellbeing of our staff and customers is our utmost priority and we have put in place the following measures which follow Government guidelines, across the UK.
IN OUR STORES
- Our teams will be on hand to welcome you to the store and help with the new measures we have put in place.
- You may be asked to enter and exit through specific doors and be directed to flow through the store to support social distancing.
- Social distancing measures will be in place with signage to support as you navigate through the store.
- Toilets are available for customers with social distancing in place.
- Hand sanitiser will be available for you to use.
- The number of customers, in store or specific areas, will be monitored to ensure the safety of our customers and staff.
- You will see increased hygiene practices and cleaning disciplines.
- Please use escalators and stairs. Lifts will be available for wheelchairs, pushchairs and people with mobility issues.
- Our Restaurants and Bars will remain closed for the time being, and will reopen when it is safe to do so.
- Beauty teams will be on hand to advise you on product, however testers will not be available for you to try.
- Fitting rooms will be open, and returned items will be quarantined for 48 hours before returning to the sales floor.
- Shoes and Accessories will be hygienically cleaned before returning to the sales floor.
- Contactless payment is preferred, however there will be a restricted number of tills where cash payment can be made.
- Working practices of our staff have been reviewed to ensure their safety and wellbeing with training to support them.
We can't wait to welcome you back. It’s a (2m apart) step in the right direction
If you have any other queries, please contact our customer service team: email@example.com.