HARVEY NICHOLS STATEMENT

STORE CLOSURES

At Harvey Nichols, the health and wellbeing of our customers, employees and suppliers are of paramount importance to us. Therefore, in light of UK government guidance regarding Covid-19, we have made the decision to temporarily close our UK and Ireland stores and restaurants at 6pm on Thursday 19th March. All in-store events, appointments and services have also been cancelled until further notice.

We hope you’ll continue to visit our virtual flagship store, harveynichols.com, which we are updating daily. Our online shopping service is still operating as normal and we continue to deliver to our customers in the UK and internationally.

Our staff are working from home and would like to connect with you on social media. So please come and say hello on Instagram, Facebook or Twitter. We are all in this together -- so until we can open our doors again, please stay in touch.

We thank you for your understanding and your custom and hope that you and your family stay safe in this difficult time.

We look forward to welcoming you back to Harvey Nichols as soon as it becomes safe to do so.

Manju Malhotra

Chief Operating Officer

If you need any further information, please email Customer Services at customerservices@harveynichols.com. Our consultants are available Monday – Saturday, 10am – 6pm, and Sunday 11am – 6pm. If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.


ONLINE ORDERS

We at Harvey Nichols are working hard to keep fulfilling and delivering online orders to our customers in the UK and internationally.

In order to protect the health of our staff and customers, we are taking extra safety precautions that may result in delays to your order. We hope you will understand, and we thank you for your continued custom and your patience.

If you need further information regarding your order, please email Customer Services at customerservices@harveynichols.com. Our consultants are available Monday – Saturday, 10am – 6pm, and Sunday 11am – 6pm. If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.


FAQS

RETURNS IN STORE

We can temporarily no longer accept returns to store. Please contact our customer services team if you need any assistance.

COLLECT IN STORE

We have currently suspended all of our collect in store orders. Please contact customer services and they will arrange a delivery of your order.

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