HARVEY NICHOLS STATEMENT

STORE CLOSURES

At Harvey Nichols, the health and wellbeing of our customers, employees and suppliers are of paramount importance to us. Therefore, in light of UK government guidance regarding Covid-19, we have made the decision to temporarily close our UK and Ireland stores and restaurants at 6pm on Thursday 19th March. All in-store events, appointments and services have also been cancelled until further notice.

We hope you’ll continue to visit our virtual flagship store, harveynichols.com, which we are updating daily. Our online shopping service is still operating as normal and we continue to deliver to our customers in the UK and internationally.

Our staff are working from home and would like to connect with you on social media. So please come and say hello on Instagram, Facebook or Twitter. We are all in this together -- so until we can open our doors again, please stay in touch.

We thank you for your understanding and your custom and hope that you and your family stay safe in this difficult time.

We look forward to welcoming you back to Harvey Nichols as soon as it becomes safe to do so.

Manju Malhotra

Chief Operating Officer

If you need any further information, please email Customer Services at customerservices@harveynichols.com. Our consultants are available Monday – Saturday, 10am – 6pm, and Sunday 11am – 6pm. If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.


ONLINE ORDERS

We at Harvey Nichols are working hard to keep fulfilling and delivering online orders to our customers in the UK and internationally.

In order to protect the health of our colleagues and customers, we are taking extra safety precautions that may result in delays to your order. We hope you will understand, and we thank you for your continued custom and your patience.

If you need further information regarding your order, please email Customer Services at customerservices@harveynichols.com. Our consultants are available Monday – Saturday, 10am – 6pm, and Sunday 11am – 6pm. If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.


LOOKING AFTER OUR DISTRIBUTION WORKERS

During this difficult time, we’ve worked hard to make sure our colleagues feel safe in their working environment and this includes members of our Distribution Centre team, who pack and process the online orders. As well as fashion and beauty we also sell food, wine and sanitising items. Making sure all these items reach our customers safely and our colleagues are happy to come into work is at the forefront of our mission to you.

To make sure Harvey Nichols continues to be a retailer you can rely on, here is a breakdown of some of the measures we’ve put in place so we can continue to provide our services.

Cleaning Regime:

We clean hourly and at the end of each shift. This includes but is not limited to; all door handles, microwaves, fridge doors, canteen tables, all controls on roller shutter doors and Mechanical Handling Equipment such as Fork-lift trucks, hand operated pump-trucks, all controls on roller shutter doors and Mechanical Handling Equipment such as Fork-lift trucks, hand operated pump-trucks.

Social Distancing:

We have changed and updated our online fulfilment environment to ensure a safe, 2 metre distance can be maintained by all of our warehouse staff, at all times. From packing stations to staff canteens, we have put every safety measure in place. These working environments are being carefully monitored each day to ensure we are doing everything correctly at this time to keep our staff and customers safe and well.

PPE (Personal Protect Equipment):

All staff are provided with gloves, masks and sanitizer.

Mental health:

Throughout this time, we want to ensure our team feel as supported as possible. With this in mind, we have arranged weekly check ins with the team spokesperson and the management team to report back on any concerns they have in relation to the mental health of the team members.


FAQS

RETURNS IN STORE

We can temporarily no longer accept returns to store. Please contact our customer services team if you need any assistance.

COLLECT IN STORE

We have currently suspended all of our collect in store orders. Please contact customer services and they will arrange a delivery of your order.

CUSTOMER SERVICE

We are unable to take calls at this time, however if you have any other queries or would like help with an outstanding order, please contact our customer service team: customerservices@harveynichols.com.

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