FAQs

Where do you deliver?

We deliver to Hong Kong Island, Kowloon and New Territories. Please note that Outlying Islands and non-urban areas will be subject to an additional day delivery time.

Can I add a different delivery address to my order?

Yes, you can have your goods delivered to an address in the UK that is different to your billing address. When you reach the 'Delivery Address' section of the checkout process, simply click on 'Add a new address'.

Can I deliver my order to multiple addresses?

For non-hamper orders, your order can only be delivered to one address. If you wish to send items to several addresses, please place separate orders for each address.

Do you deliver to Post Office boxes or Aramex addresses?

Unfortunately we do not deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses or temporary-residence addresses.

What if I’m not in when you deliver?

An email and/or text is sent to you prior to delivery providing a one hour time slot and alternative options should this not be suitable. If no one is available to sign for the delivery, a calling card will be left for you to make contact with the courier to rearrange delivery or to collect from them. If you do not make contact with the courier they will attempt to delivery again on the next working day.

Can I collect from one of your stores?

Yes, you can choose to collect your purchased items from our Hong Kong stores. During the checkout process, under ‘Delivery Options’, select ‘Collect in Store’, then choose the store you wish to collect from.

What if multiple items in my order are gifts?

One gift bag or box will be supplied per online order. If you require additional gift bags or boxes, please place separate orders.

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