If you live in the EU, you have the right to cancel your order under Consumer Contract Regulations 2013 (CCRs), which govern all internet and mail-order shopping.
When an order has been cancelled under CCRs, we will refund you within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. If your card issuer has not sent you a refund within 30 days, please contact our Customer Services Team.
It is not always possible to stop the dispatch of your order once it has been placed and we have started to process it.
Learn more about CCRs in our Cancellations under CCRs section.