We are happy to offer a refund on unsuitable items that are returned under our free returns service in accordance with our Returns Policy
- We will credit the full amount to the original purchaser's payment card, excluding any shipping costs.
- Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
- Once your parcel has been returned to our warehouse please allow a further 10 working days to receive your refund confirmation email.
- Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.
- You can also obtain a full refund of your order, excluding shipping costs by returning your order to one of our stores. Please visit the store's Collect in Store area where a consultant will process your refund for you.
Gifts purchased between Thursday 12th November 2020 and Sunday 20th December 2020 can be refunded or exchanged until Monday 4th January 2020 with a valid gift receipt.
To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to our cancellations section.