Condition of returns
All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging within 14 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
Please contact our Customer Services Team if any of your purchases have been delivered without the Harvey Nichols 'Please Do Not Remove' tags.
All items should be returned along with the completed Returns Note to allow easy identification and prompt processing.
Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service.
All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you.
Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you.
We are unable to refund or exchange the following products, unless they are faulty:
- Sale items
- Jewellery for pierced ears
- Food and drink - including wine and all perishable goods
- Hampers, both bespoke and non-bespoke
- DVDs and CDs, where the packaging has been removed or unsealed
- Ladies briefs
- Men's underwear
- Gift boxes
- Gift Cards
- Bodysuits and shapewear
- Face masks and coverings
If you are not sure whether a specific item falls into any of the categories above, please contact our Customer Services Team.
tems are classified as faulty if they are received damaged or if a manufacturing fault occurs within 6 months of purchase. If any items or services you purchase are faulty, you have the right to return them for a full refund including the cost of shipping. Please contact our Customer Services Team should you wish to return a faulty item. All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged, please contact our Customer Services Team who will be happy to assist you. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Returns we receive outside of our 14 days returns policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders.
If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned.
Purchases made in-store will be offered an exchange for a gift card or a full refund credited to the card used in the original sales transaction. All goods must be returned in perfect condition along with proof of purchase. The following items purchased in-store are exempt from refund or exchange, unless faulty:
Sale items (purchased in store)
Jewellery for pierced ears
Food and drink - including wine and all perishable goods
Hampers, both bespoke and non-bespoke
DVDs and CDs, where the packaging has been removed or unsealed
Bodysuits and shapewear
Face masks and coverings