How do I book a Gift Experience at my chosen store?
For further information about in-store Gift Experiences or to book your experience at a specific Harvey Nichols store, please click here.
Please include the name of your Gift Experience and quote the ‘Order Number’ from your Harvey Nichols order acknowledgement email on all correspondence.
For dining Gift Experiences, you can book online for your chosen store. Please include the name of your Gift Experience the order Number in the booking notes section.
Where can I find the ‘Order Number’ needed to make my booking?
The order number can be found at the top of the Harvey Nichols order acknowledgement email, which the purchaser will have received shortly after buying the Gift Experience at harveynichols.com.
Can I book a Gift Experience at any Harvey Nichols store?
Our Gift Experiences are available at selected Harvey Nichols stores. Gift Experiences are purchased for a specific store and can only be redeemed in that particular location. For information on the Gift Experiences available in each region, click here.
How long will a Gift Experience be valid for?
All Gift Experiences are valid for 24 months from the date of purchase.
If I change my mind, can I exchange the Gift Experience for something else?
No. All Gift Experiences are non-returnable, non-refundable and cannot be exchanged for cash alternatives, in whole or in part.
If a Gift Experiences includes a monetary voucher to spend, will I receive a Gift Card in the post?
No. For Gift Experiences that include a monetary value to spend, this will be presented on the day the recipient redeems their experience in-store.
Do I need to redeem the full value of the Gift Experience on the day?
Yes. For Gift Experiences that include a monetary value to spend, that amount must be redeemed in full in-store on the day of the Gift Experience appointment and cannot be redeemed over multiple visits. Any amount not redeemed during the appointment will be forfeited.
Will I receive Rewards points when I purchase a Gift Experience?
Yes, you can earn Rewards points when you purchase a Gift Experience online. However, the gift recipient will not earn points on the transactions or parts of transactions paid for by Harvey Nichols Gift Experiences voucher or Gift Cards.
Can I make the Gift Experience extra special by adding additional items?
Yes, our in-store teams are on hand to assist you in making your Gift Experience extra special and can assist with adding any additional items, such as hospitality packages, dinner reservations and Harvey Nichols Gift Cards. Any additional items, not included in the Gift Experience, will be charged for separately. For assistance with booking at a specific Harvey Nichols store, please click here and the team will be more than happy to help.
If the stores are closed, can I still book my Gift Experience?
In light of UK Government guidance regarding Covid-19, we have temporarily closed our Harvey Nichols stores and restaurants. During this time, we are unfortunately not able to take bookings for Gift Experiences in the stores, but we look forward to hearing from you once we are able to re-open to make your booking. All Gift Experiences are valid for 24 months from the date of purchase.
What should I do if the gift recipient has special dietary requirements?
Should you have any food allergies or special dietary requirements, please inform the store when booking your Gift Experience visit. For Hospitality Gift Experiences (wine tasting, dining and cocktail masterclasses), please note that allergens are used in all of our premises and all beverages may contain sulphites. Wines may contain sulphites, eggs, fish, crustaceans, milk or gluten used as a fining agent. Please inform the store of any allergies or special dietary requirements when you make your booking.