FAQs

What is your Returns Policy?

Please click here for full details of our Returns Policy.

Can I change or cancel my order after it’s been placed?

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number.

My order is damaged - what should I do?

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged.

How long will it take to receive a refund?

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately we are unable to influence it.

Can I return products to a Harvey Nichols store?

No, unfortunately we do not accept international returns in our stores.

Can I exchange an order?

No, unfortunately we are currently unable to provide exchanges for international orders.

Can I exchange an order I received as a gift?

No, unfortunately we are currently unable to provide exchanges for international orders.

Password Reminder

Forgotten your password? Enter your email address below and we’ll send you a link to reset it.

* Required Field