General

6. GENERAL

6.1. Resale of Product

You may not sell or resell any of the Products or services, or any samples thereof, that You receive from Us.

6.2 Authenticity

As an authorized reseller for all of the designers we feature, we unconditionally guarantee that every item we sell online is 100% authentic.

6.3. Unauthorised use of Domain Name

From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of Harvey Nichols Group's reputation and goodwill. The Harvey Nichols Group's Website address on the Internet is harveynichols.com and harveynicholscareers.com. Any other domain name that appears to represent itself as being a Harvey Nichols Website may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents of or anything related to these other unlawful purportedly 'Harvey Nichols' websites.

6.4. Intellectual Property

6.4.1. The content of the Website is the property of Harvey Nichols, Our affiliates, Our partners or Our licensors, and is protected by UK and international copyright laws.

6.4.2. The Trade Marks used on the Website are the registered and unregistered marks of Harvey Nichols, Our affiliates, Our licensors or Our partners, and are protected by UK and international trade mark laws. All other Trade Marks not owned by Us, Our affiliates, Our partners or Our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.

6.4.3. You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.

6.4.4. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or create derivative works of such material and content for commercial purposes.

6.5. Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

6.6. Severability

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

6.7. Third Party Rights

Any contract pursuant to these Conditions shall be between You and Us. No other person shall have the right to enforce any provision of any such contract under the Contracts (Rights Of Third Parties) Act 1999 or otherwise.

6.8. Waiver

If We waive any default by You (which We would only do in writing), this will not mean that We automatically waive of any preceding or succeeding default by You. If we fail to insist that You perform your obligations, or We delay in doing so, this does not mean We have waived our rights against You.

6.9. Law

The Conditions are governed by English law. Any contract for the purchase of Products through the Website and any dispute or claim arising out of the contract will also be governed by English law. We and You agree that the courts of England and Wales will have non-exclusive jurisdiction.

6.10. Registered Office

The registered office address of Harvey Nichols.Com Limited is:

361 - 365 Chiswick High Road
London
W4 4HS

6.11. Contact Us

Any queries or comments should be directed to:

Post:
Harvey Nichols Customer Services
30-34 St. Andrew Square
Edinburgh
EH2 2AD

Tel: +44 (0)20 7201 8088.

6.12. Questions

Questions regarding these Conditions or any related policies should be directed to the Head Office of Harvey Nichols as follows:

The Compliance Officer
Harvey Nichols Group Ltd
361 - 365 Chiswick High Road
London
W4 4HS

Tel: +44 (0)20 7201 8490
Email: compliance@harveynichols.com

6.13. Rewards

Please note that you cannot earn Reward points through international online orders, although you can download the app if you are an international customer. Also please be aware that Benefits and/or Rewards can be redeemed only in Harvey Nichols stores, bars and restaurants in the UK.

6.14 Dust Bags

The inclusion of a dust bag with your order is subject to availability.

6.15 Refer A Friend FAQs

1. Do you have a refer-a-friend scheme and how does it work?

Yes, we have a refer-a-friend scheme. If you like us enough to recommend us we’ll happily give your friends an introductory discount and give you a thank you reward. What we offer changes over time so please click here to go to the current refer-a-friend scheme.

2. I’ve been referred to you by a friend and they said I just need to enter their name to get a discount that they offered me. Where can I do this?

Our refer-a-friend scheme enables you to share with your friends using your name. This means that you can simply tell your friends to come to our site and enter your name and they’ll be given their discount code. All they need to do to get their reward is to click on the link asking if they've "Been referred by a friend?" in the checkout and enter your name.

3. I entered my friend’s name and it didn’t work

This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nick name (that the system doesn’t recognise) rather than the name they registered with or it could be because there are more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.

4. I’ve referred someone. How do I know whether they’ve bought anything and whether I’ve got a reward?

We will email you as soon as any rewards are due. The email will have come from as Mention Me, the company who manage our refer-a-friend scheme for us. It is also possible to see the status of your referrals on your dashboard. You can find a link to your sharing dashboard at the bottom of the email you receive when you sign up for our refer-a-friend scheme.

5. I sent my friend to you but I never got a reward

First, are you sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer. If you think they are, then please get in touch with us so we can help.

6. I remember seeing an offer but can’t remember what it was or how to share it.

You can just tell your friend to come to the site and enter your name in the checkout in order to get the discount.

7. I referred lots of people but I only got 5 vouchers.

This may be because only 5 new customers ended up buying or it may be because you have reached the limit set within the terms and conditions. You can only make a certain number of referrals in a 24 hour period and within a year.

8. What can I use my reward on?

You can use your reward on the Harvey Nichols website on all products with the exception of Gucci, online brand partners, beauty and sunglasses.

For the full Ts&Cs please click here.

9. Refer-a-friend is available online only and not in-store.

6.16 Dust Bags

The inclusion of a dust bag with your order is subject to availability.

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