Harvey Nichols and Company Limited ("Harvey Nichols", “we”, “us”) includes its holding company and any of its subsidiary or associated companies from time to time or those of any such holding company wherever registered or incorporated.
Harvey Nichols is committed to protecting and respecting any personal information you share with us. This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
Sometimes, the contents of this statement may change so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
This version of our Privacy Notice is live from 3 May 2018.
We only collect information that is necessary, relevant and adequate for the purpose you are providing it for.
We may ask for personal data when you order from us; this includes when you order from the Website or over the phone, when you register for a My HN or Rewards by Harvey Nichols account, when you book a table at one of our restaurants, when you use our stylists or beauty services, or when you sign up to our mailing list.
The information we collect includes but is not limited to:
We sometimes obtain information about you or your purchases from other third parties, including our Concession partners on the purchases you make with them in our stores. These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with the third party, to make sure that you are happy with them.
We will collect your information when you use Harvey Nichols’s websites, applications and our customer service centres. Some of this data does not identify you personally but provides us with information about how you use our services and engage with us in order to improve our services and make them more useful to you.
The information we collect includes but is not limited to:
Harvey Nichols will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to contact you from time to time through electronic channels such as email about promotions, events, products, services or information which we think may be of interest to you.
You can withdraw your consent at any time by emailing firstname.lastname@example.org or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract such as to fulfil and complete your orders and purchases.
We may also use and process your personal information if you have signed up to our Rewards by Harvey Nichols programme, in order to send you information about how the programme works, statement information, and account updates.
We may process your personal information to comply with any legal and/or regulatory requirements.
We may need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
In order to support sales and/or queries, we may use your information:
To develop and improve our relationship with you, we may use your information:
To protect your personal information, we may use your data;
To support and promote the Group, we may use your information:
We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf:
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).
You have the right to:
You can exercise the above rights and/or manage your information by contacting us using the details below:
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below: