Refunds

We are happy to offer a refund on unsuitable items that are returned under our returns service in accordance with our Returns Policy. Original shipping costs will not be refunded and the cost of return shipping will not be credited to the Customer.

  • Global-e will credit the full amount to the original purchaser's payment card or PayPal account, excluding any shipping and return delivery costs. Applicable duties & taxes paid will also be refunded for the Goods returned.
  • Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
  • Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.

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