The Restory

Bring shoes, bags and more back to life

The Restory is an on-demand service offering modern aftercare for luxury fashion, starting with shoes, bags and leather goods. They’re on hand to repair, restore or even reimagine your favourite items.

1. Drop by in-store with the assistance of a Stylist in any department who will safely receive your item(s). These will be sent directly to The Restory, who will then collect them from a secure area in-store.

2. Once your items have arrived at The Restory’s atelier, they will assess each one taking into account specific requests and any additional services they deem necessary or would recommend. You will then be sent a quote detailing the approach, cost and turnaround expectations. This will need to be approved before the work begins.

3. Upon completion of the work, collect your restored and revived items in-store (or anywhere in the UK) on a day convenient to you. There may be additional charges for international returns.


For leather, suede, satin and various fabrics. Excessive dirt stains and mould removal available including reconditioning and polishing.

Colour Restoration
Discolouration, general wear and tear, or large stains may require custom colour matching to restore the vibrancy of your shoes and handbag.

Leather Restoration
To re-cover damaged piping or restore scuffs, scratches, punctures and tears on shoes and bags.

Prices available upon a physical assessment of the item in The Restory’s atelier; a guide is available online.


The first-of-its-kind “Revival Package” is designed to refresh shoes and bags.

Exclusively at Harvey Nichols, packages can be purchased alongside a new pair of shoes or a new handbag. They can include a variety of competitively priced services to address standard everyday-wear within the first 18 months of ownership.

Registered to the item it is purchased with, and activated at checkout, the package will help you fall in love with your old favourites all over again.

Available at the following stores:
Knightsbridge, Ground Floor
Manchester, First Floor
Edinburgh, Third Floor
Birmingham, Shoes & Accessories
Leeds, Second Floor
Bristol, First Floor

For more information, please speak to a member of the team in-store.