Paperless Returns
BY POST:
Returns sent by post are subject to a £6 charge per parcel which will be deducted from your refund amount. To return via Royal Mail, log into your Harvey Nichols account and locate the relevant order to register your return and generate a returns label/QR code. Please take your parcel with the returns label/QR code to your local Post Office or Royal Mail locker. Find your nearest location here.
Be sure to obtain a certificate of posting and keep this certificate until you have received your refund. We will provide email confirmation once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by the Harvey Nichols Royal Mail return service.
RETURN TO STORE:
Harvey Nichols products can be returned free of charge for a refund to one of our UK stores. In all cases, please pack the item(s) that you wish to return in the original packaging and bring a copy of your order confirmation.
