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    • Opening Hours

    • Monday – Saturday: 10:00am
      Sundays: 11:30am until store closing time.
  • Book an appointment

  • +44 (0)207 259 4255
  • concierge@harveynichols.com


Ground Floor

We know there’s a lot going on at Harvey Nichols. Eight floors of the latest fashion, accessories, beauty, food and wine, and much more, can get very confusing. That’s where the Store Concierge comes in. We’re here to help.
You know when you’ve got one friend, the one with all the connections, who seems to just know EVERYTHING about EVERYONE. That’s us at the Store Concierge, even though we do say so ourselves. It all starts with a friendly welcome from our Door Concierge, who can direct you to our dedicated Store Concierge Team, on hand to help you unlock the very best of what we have to offer. Take time out to refresh, recharge and rejuvenate using our Beauty, Styling and Hospitality services.

Oh and as you know, shopping can be, well heavy, with all those bags, so we suggest that you feel free to leave them with us while you head off to the 5th Floor Café, or for a blow-dry. And no, we’re not going to give you a funny look if you’re just asking for directions for the toilets. We’re also not going to push you a pair of six-inch heels if you’re after gifts ideas for your Grandma (unless that’s what she likes). We will provide you with expert advice on finding the perfect gift to suit any occasion.

The thing is, we’re friendly, and we’re here to help make your shopping day as easy and as much fun as possible.

“I want to thank Store Concierge for organising such a beautiful birthday surprise for my daughter. You truly went above and beyond my expectations and I could not have come up with something so special without your help. The flowers, the cake, the personalised gift, the beautifully handwritten note……. Thank you all so very much”.

“My husband and I needed to arrange last-minute beauty makeovers for our twin daughters. The team at Store Concierge sprang into action and by late afternoon we had two delighted girls, ready to sparkle at their prom. This is what makes Harvey Nichols special”.

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