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    • Opening Hours

    • Monday to Saturday: 10am – 8pm
      Sunday: 11:30am – 6pm*
  • Book an appointment

  • +44 (0)20 7259 4496
  • service@the-restory.com

The Restory

First Floor

The Restory is an on-demand service offering modern after care for luxury fashion, starting with shoes, bags and leather goods. They are on hand to repair, restore or even reimagine your favourite items.
1. Drop in-store and head to Designer Shoes on the 1st floor. A stylist will securely receive your item(s). Your items will be sent directly to The Restory who will then collect your items from a secure area in-store.

2. Once your items have been received at The Restory’s atelier, they will assess each item taking into account specific requests and any additional services they deem necessary or would recommend. You will then be sent a quote detailing the approach, cost and turnaround expectations. This will need to be approved before the work begins.

3. Restored and revived. Upon completion of the work, collect your items in-store on a day convenient to you or anywhere in the UK. There may be additional charges for international returns.


Cleaning: For leather, suede, satin and various fabrics. Excessive dirt stains and mould removal available for inside and out including reconditioning and polishing.

Colour Restoration: Discolouration, general wear and tear, or large stains may require custom colour matching to change or restore the vibrant colours of your shoes and handbag.

Leather Restoration: Re-cover damaged piping or restore scuffs, scratches, punctures and tears on shoes and bags.

Prices available upon a physical assessment of the item in The Restory’s atelier, a guide is available online. Please speak to a member of the Accessories team on the First Floor for more information.


The first-of-its-kind ‘Revival Package’ is designed to revive and refresh shoes and bags.

Available exclusively at any Harvey Nichols in the UK, packages are purchasable alongside a new pair of shoes or a new handbag and include a basket of competitively priced services aimed to address standard everyday-wear within the first 18 months of ownership.

Registered to the item it is purchased with, and activated at checkout, we’ll help you fall in love with your new favourite all over again.

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