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The Restory is the leading innovator in luxury aftercare, offering on-demand post-purchase services for shoes, bags and clothes to fashion lovers. Advocates for sustainability, the London-based in-house team are redefining the aftercare experience and giving it a rightful place within the luxury canon. They’re investing in the next-generation of artisans who combine their passion for the art of craft and power of technology.

Book a collection below and bring your pieces to the Click and Collect location at your chosen store.

STEP 1. BOOK A COLLECTION OR DROP IN-STOREDrop in-store or book via the Harvey Nichols website. Your items are delivered to The Restory's London-based atelier where their experts assess and send you a quote for approval.
STEP 2. RESTORE, REPAIR, CLEAN AND ALTERWhen you approve the services that you'd like to go ahead with, The Restory's dedicated team of specially trained artisans get to work.
STEP 3. SCHEDULE YOUR RETURNYou can decide whether to collect your items from a Harvey Nichols store or have them delivered back to your home, free of charge.
FAQsNeed more information?Find out more
KNITWEAR REPAIRTo mend rips and holes, The Restory’s team of artisans can take individual strands of yarn from hidden parts of the garment and carefully re-weave them by hand or create a woven patterned design on top of the problem area.Find out more
SPECIAL CLEANINGThe Restory uses a range of expert cleaning methods whether it’s for your bags’ interior or leather and suede boots. The most comprehensive range of solutions available are used to give your pieces the perfect refresh.Find out more
CHANGING COLOURSometimes an altogether new colour is just what the leather doctor ordered. The Restory recolours shoes or bags in any colour darker than the original. Some limitations do apply.Find out more
VIEW ALL SERVICESOnce The Restory’s team of artisans has finished restoring your item(s), they will return your item(s) beautifully packaged at a time and place convenient to you.Find out more