Details of the countries we deliver to can be found below. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order. 


Our couriers will deliver to your chosen delivery address within 5-7 working days. Orders will arrive between 9am and 6pm, Monday to Friday excluding Bank Holidays. All international orders require a signature upon receipt to ensure safe delivery. We will provide you with a tracking link via email which will allow you to monitor the progress of your order.  

Duties and Taxes 

All prices on our website are displayed inclusive of tax for all locations. Tax will be calculated at checkout and visible on your order confirmation. If you purchase products for delivery to an international destination, your order may be subject to import duties which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws. 

Please note that there may be delays during promotional periods. We apologise for any inconvenience caused.


Hong Kong










New Zealand



Please note that delivery locations are subject to change, at the event of this happening you will be notified in advance via email.

Once your order has been dispatched, we will send you a confirmation email and you will also receive an email or text message from our delivery company with tracking details. 

From midnight that night, you will be able to track the progress of your order by following the link provided, which will take you to our delivery company’s website. 

Please note, we may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery. 

If you have any problems with Order Tracking, please contact our Customer Services Team. 

Can I add a different delivery address to my order? 
Yes, you can have your goods delivered to an address that is different to your billing address. When you reach the Delivery Address section of the checkout process, simply click on Add a new address. 
Deliveries requested to non-residential addresses, or houses with multiple occupants, are made at the customer’s own risk and Harvey Nichols will not accept liability for any loss or damage incurred. 

Can I deliver my order to multiple addresses?
When you reach the Delivery Address section of the checkout process you can select Delivery to multiple addresses.

Do you deliver to Post Office boxes or Aramex addresses? 
Unfortunately, we do not deliver to PO Box numbers or BFPO addresses. 

What if I’m not in when you deliver? 
An email and/or text message is sent to you prior to delivery providing time slot and alternative options should this not be suitable. If no one is available to sign for the delivery, a calling card will be left for you to make contact with the courier to rearrange a delivery or to collect from them. If you do not make contact with the courier they will attempt to deliver again on the next working day and then your parcel may be returned to us.  

Can I collect from one of your stores? 
Yes, you can choose to collect your purchased items from most of our UK, and Hong Kong stores. During the checkout process, under Delivery Options, select Collect Instore, then choose the store you wish to collect from. 

What if multiple items in my order are gifts? 
One gift bag or box will be supplied per online order. If you require additional gift bags or boxes, please place separate orders.