How do I become a member? 
You can join LOYALTY online at or by downloading the Harvey Nichols app and registering for LOYALTY from your mobile device. The app can be found in the App Store for iPhone or in Google Play Store for Android. Simply search ‘Harvey Nichols’ or find the app in the Lifestyle category of either app store. LOYALTY is free to join. 

Where do I find my Member ID? 
Locate your Member ID in the LOYALTY section of your MY HN account page on your internet browser or in our Harvey Nichols app. Your Member ID will be featured on your virtual loyalty card. 

Is there a physical membership card? 
No. Your LOYALTY account, which is available both on and on our App, contains everything you need, including your virtual card with a barcode. At till point, you can choose to have your barcode scanned from the app or simply share your email address or membership ID to be looked up on the system and have points assigned or redeemed that way instead. 

Can I manage my LOYALTY account online? 
Yes, simply log on to your LOYALTY account on your chosen device and navigate to the MY HN page. Here you will be able to view an overview of your LOYALTY account and your respective Points, Cash Rewards and Benefits. 

Can I sign up using my login details (MY HN)? 
Yes. To sign up to LOYALTY from your account page (MY HN), simply navigate to the ‘Loyalty’ section and select ‘Become a member’. You can do this both on our website or in our new App. Alternatively, when instore, share your registered email address with the shopping assistant at the till point. The shopping assistant can then trigger a set of email communications to your registered email address inviting you to opt-in to our loyalty program. You must opt-in to LOYALTY to join the programme. It is against the law for our shopping assistants to opt your account into loyalty at till-point. 

I am a Harvey Nichols VIP. How do I participate in the loyalty program? 
You can still join the loyalty program in the same way as everyone else. However, if you hold a VIP card you will be able to earn points and redeem cash rewards, but unable to choose and redeem benefits. If any questions, please contact your Private Shopper or our Customer Service team on +44 (0) 20 7201 8088 

Can I use the loyalty program if I’m an international customer? 
Yes. You can sign-up to LOYALTY if you are an international customer although you can only currently earn Points in UK stores and on the UK website ( You can currently only redeem Benefits and/or Points in UK Harvey Nichols stores, bars and restaurants. 

Can I purchase through the app? 
Yes. The Harvey Nichols app is shoppable.  

How do I upgrade my Level? 
Your Level is determined by your total spend (GBP) within the Harvey Nichols group including in UK stores (retail, services and hospitality) and our website ( To reach Level 2, you will need to spend a minimum of £500 in a LOYALTY membership year. For Level 3, you will need to spend a minimum of £2,000 in a LOYALTY membership year. For Level 4, you will need to spend a minimum of £5,000 in a LOYALTY membership year. For Level 5, you will need to spend a minimum of £10,000 in a LOYALTY membership year. 

Why has my Level downgraded? 
If your total spend does not met the required spend threshold for that Level at the end of a LOYALTY membership year, your Level will subsequently be downgraded in January to reflect your actual level of spend. For example, if in year one you reached Level 3, in year two I will have to spend a total of £2,000-£4,999 to remain in Level 3 in year three. 

When does the LOYALTY membership year start/end? 
The LOYALTY membership year begins at the start of every calendar year (1 January) and ends on the last day of the calendar year (31 December).  

What happens when a LOYALTY membership year ends and a new one begins? 
At the start of the new year, you will be invited to reselect your Benefits. With regards to your Level, this will be assigned based on your total spend in the LOYALTY membership year just passed. If your total spend in the past LOYALTY membership year has not reached the qualifying spend threshold for the Level you are currently on, your Level will be downgraded. For example, if you remain on Level 3 at the start and end of a LOYALTY membership year and your total spend that year does not reach the threshold associated with Level 3, you will be downgraded to an appropriate Level matched to your spend in January of the next LOYALTY membership year.  

I just received an email from you to say my account has been identified as "inactive" and I am at risk at having my account reset. How do I keep my account "active"? 
From time to time, we will identify accounts that are "inactive" based on a set criterion. If your account fits this criteria, we will email you with up to 60 days' notice, announcing that your account has been identified as inactive and is at risk of being reset. To activate your account again, log in and earn points by spending or other actions, such as giving your birthday or updating your preferences before the end of the LOYALTY membership year (31 December). Alternatively, you can contact our Customer Service team on +44 (0) 20 7201 8088 

What will happen to my account if it is reset? 
If your account is identified as inactive and the period of notice is served without any level of activity on the account, your account will be reset. A reset is where: all Points are reset to 0, the Level is reset to 1 and Benefits are de-selected. Once an account is deactivated, the account can be activated by logging in again, however previous states cannot be resurrected under any circumstances. 

How do I select a Benefit? 
Log in to your account on and navigate to the Benefits section. Here, you will be able to view the Benefits available to select on your account. When you have decided on a Benefit you would like to select, you will need to click it and tick the box to confirm your selection.  By selecting Benefits, you are accepting that corresponding Benefit’s terms and conditions. The chosen Benefit(s) will be fixed for the rest of the LOYALTY year. 

My Level has upgraded. How do I select additional Benefits? 
As part of your Level upgrade journey, you will be invited to select additional Benefits as a thank you for your continued loyalty. Simply log in to your LOYALTY account on or on the app to view Benefits available to select. 

What happens to my Benefits when my Level downgrades? 
The number of Benefits you can choose are determined by your Level. If your Level is downgraded, your Benefits will be un-selected, and you will be invited to re-select the appropriate number of Benefits to your account’s corresponding Level. 

How often can I use my selected Benefits? 
You’ll need to read the terms and conditions relevant to that Benefit in question. To find them, visit your MY HN account on and click through to your LOYALTY dashboard. Locate the Benefits feature and click through to find the terms and conditions.  

How do I redeem my selected Benefits? 
To redeem a Benefit instore, simply ask a member of staff to apply it to your transaction. To redeem online, you’ll need to apply the Benefit to your order before checking out. 

Can I redeem a Benefit and cash reward together? 
Yes, you can redeem Benefits and any available cash rewards in the same transaction. 

Can I redeem more than one Benefit on a transaction? 
Yes, Benefits are stackable, meaning you can redeem as many as you like to a transaction, pending that they satisfy the terms and conditions. 

Will I have access to discount days and special promotions? 
Yes, as a LOYALTY member you had a Benefit called the HN Early Access Pass applied to your account. This means you will be invited to get first dibs on any LOYALTY specific promotions, events or campaigns if we think it’s relevant to you. 

How do I book an experience Benefit? 
Visit the Benefit you have selected in your LOYALTY dashboard on Here, you will be able to see details on how to redeem. If your experience is with a partner, simply call, phone or email the partner in question stating your benefit. 

How do I earn points? 
There are multiple ways to earn points in the LOYALTY programme. According to your Level, we will award you with Points for every £1 you spend within the Harvey Nichols group, including UK stores, services, hospitality and online. You also can earn Points through engaging with us in ways such as signing up to emails, opting in to receive push notifications, downloading the Harvey Nichols app, adding your birthday and updating your preferences. 

How can I earn Points on my online purchases? 
If you are logged into your LOYALTY account on and make a purchase, we will automatically add Points to your account. Points will not be credited to your account until your order is dispatched. 

Can I earn points in Harvey Nichols bars and restaurants? 
Yes. To earn Points on your final bill, you will need to scan the associated receipt barcode. Download the Harvey Nichols app and use the "Add Points" function found in the LOYALTY section of your account. Permit the app’s use of your camera and scan the barcode of the receipt. Alternatively, enter the barcode number into the box and select "add". 

Can I earn points if I use a gift voucher or cash reward? 
You cannot earn points from the redemption of a gift voucher or cash reward. 

I made a purchase and now want to join your loyalty programme. Can I retrospectively add Points to my new account? 
Yes you will be able to retrospectively add the Points to your account up to 14 days post purchase. If you shopped instore and have a sale receipt, download the Harvey Nichols app on your desired device and register for LOYALTY. Once logged in, navigate to MY HN and select "LOYALTY". Click the button "Add Points". This will prompt you to allow your device to use the camera function. Once approved, you will be able to scan the barcode on your receipt. Points, if they haven’t already been assigned to another account, will be available in your balance within 24 hours. If you shopped online, you will have the option to sign-up to loyalty and attach that transaction to your account on the order confirmation page. Here, you must select to sign-up, which will trigger an email communication to you asking for your consent. Once accepted, the Points earned on that transaction will be assigned to your new Loyalty account. 

What if I return an item? 
If you choose to return that item within the stated returns period, the Points will be removed from your pending Points balance and will reflect in your Points history as cancelled. If you return an item outside of the returns period, Points may be taken off your active Points balance. 

What are the different states of Points? 
When you make a purchase with us on your account that has a returns policy from our online or UK stores, the Points earned will go to your pending Points balance within 24 hours from making that transaction. After the returns period has completed, the full amount of Points earned, considering any returns that have taken place, will be converted to active. Purchases that do not have a returns policy, such as hospitality or services, will go straight to a state of active. Active Points are available to spend as cash rewards immediately. Cancelled Points are earned on returned goods and cannot be redeemed. 

How can I check my Points? 
Visit your MY HN account on and click the header "LOYALTY". Here, you’ll find a dashboard of your Points including active, pending and cancelled. 

How soon will my Points be credited to my account after purchase? 
Points earned on purchases on our website will be credited at point of dispatch. Points earned on purchases instore will be added to your account immediately*. Purchases that do not have a returns policy, such as hospitality or services, will go straight to a state of active. Active Points are available to spend as cash rewards immediately. For purchases that have returns policy, such as fashion, Points will go to a state of pending until the return window has closed. Once the return window has closed, pending Points will go to a state of active if the item(s) were not returned, or cancelled if the item(s) were returned. 

*For hospitality transactions, it may take up to four hours for Points to show in your account. 

What Points are convertible to cash? 
All Points earned will be converted to cash rewards, unless they are cancelled. Points can be in one of three states: active, pending or cancelled. Only active Points convert to cash rewards. 

Do I have to convert my Points to cash rewards? 
No, active Points are automatically converted to cash rewards for you. 

Where can I spend my cash rewards? 
You can spend your cash rewards across the Harvey Nichols group including on our UK online store, in UK physical stores and selected services. Please note, under Scottish Licensing laws you are legally not permitted to use your cash rewards on alcohol in Scotland. 

How do I redeem my cash reward online? 
Simply log into your LOYALTY account online at and proceed to make a purchase. At shopping bag, you will be asked if you’d like to use your cash reward. Type in the total cash reward you would like to redeem and select "Redeem Points". Continue to checkout and see the discount applied. If you’re having problems seeing this, please contact our Customer Services team on Twitter, email or by phone. For goods purchased using a reward voucher, we offer returns or exchanges, for product rewards we offer exchanges. Our experience rewards are non-refundable and non-exchangeable. Please refer to our Loyalty Terms and Conditions for further detail. 

How do I redeem my cash reward instore? 
Scan your unique barcode found in the Harvey Nichols app at till point. The sales assistant will ask how much of your cash reward you’d like to redeem and will apply it to your transaction if you have the correct amount of points. Alternatively, share your LOYALTY member ID or email address with the sales assistant at the till and verbally state you wish to redeem your cash reward.  

What if I return an item that I purchased with my cash reward?  
When you redeem your cash reward, the cash reward is equally divided and applied to each product or service in your shopping bag. If you return all items from your order or sale purchased with your cash reward, you will be refunded the total cash reward back onto your cash reward balance. If you decide to return part of your order or sale purchased with your cash reward, you will be refunded the divided cash reward applied to all products returned.  

What if Points for a purchase have not been registered? 
If you could have earned Points on an instore purchase but did not attach your LOYALTY account, you are welcome to retrospectively add the Points to your account up to 14 days after purchase using the barcode scanner in the Harvey Nichols app. Alternatively, if you made an online order without logging into your LOYALTY account, contact our Customer Services team on Twitter, phone or email who can help assist adding the points onto your account. Please note, for manual adjustments made by our Customer Services team, you may be required proof of purchase and identification. 

Can I scan someone else's receipt to claim points? 
Unfortunately, no, receipts cannot be transferred from another transacting customer to a loyalty account. 

When do my Points expire, and will my Level be affected? 
A total reset on the account can take place if there is no activity identified on your account for a minimum of 12 months on 31 December every LOYALTY year. A total reset defines as a Points expiry and Level reset. When Points expire, they will move into the cancelled state and will no longer be able to be used as cash rewards. Cancelled Points cannot be resurrected.  

How do I earn cash rewards? 
To earn cash rewards, you need to earn Points. Earn points by buying from us, eating and drinking with us, using our services and even through updating your profile, opting into email and downloading our app.  

Can I give my cash reward to someone else, for example my partner? 
Unfortunately, no. Cash rewards cannot be transferred to accounts where they weren’t earned. 

Can I earn Points from redeeming my cash reward? 
No, you will not earn points on the value of your cash reward when it is redeemed.  

How do I unsubscribe from promotional push and email notifications? 
Simply log on to your LOYALTY account on your chosen device and navigate to the MY HN page. Here, you will be able to select "Preferences" and update your permissions for email marketing and push marketing. Once you have selected "update", your permissions will save with immediate effect.  

What if my personal details change? 
You can update your personal details at any time at If you wish to update your email address, please contact our Customer Service team on +44 (0) 20 7201 8088 

I’ve forgotten my password. How can I get back into my account? 
Visit on your chosen device and navigate to the sign-in page of the site. Simply enter your email address in the corresponding section and select "Forgot my password". This will trigger an email to your inbox with a link to reset your password. 

What if my phone has lost charge/I don't have my phone with me/my phone is broken when I want to make a purchase instore? 
Simply share your email address that you used to sign up to LOYALTY with the sales assistant, who will be able to look up your account and attach your account at till point. 

What if I can’t find the answer to my burning question here?  
Speak to a member of staff instore or on Ask HN. Alternatively, get in touch with our customer services team on Twitter, email, or phone.  

1. Summary 

These terms and conditions ("Terms and Conditions") govern Harvey Nichols LOYALTY ("the Program"), which include enrolment in the Program, the collection and redemption of points and any Program benefits. These Terms and Conditions set out the terms of contract between Harvey Nichols Group Limited ("Harvey Nichols", "We") and each member of the Program ("Member", "You", "Your’"). If You enroll in the Program at or within the mobile application and select "agree", You agree to be bound by these Terms and Conditions. The Program is open to any person aged 16 or over. 

2. The Program 

2.1 The Program is intended for personal use only to reward customers of Harvey Nichols with a choice of benefits and points based on their spend exclusively within the Harvey Nichols group. Points convert to cash rewards to spent on future purchases within the Harvey Nichols group. 

2.2  The Program is available to participate in and from all UK stores and online ( The Program is currently not available in stores in selected regions including but not limited to Hong Kong, Dublin, Qatar, UAE, Kuwait and Saudi Arabia or on our international website ( 

2.3  Upon joining the Program, each member will be issued a Member ID barcode found within their My Account portal at which will entitle the member to participate in the Program. 

2.4  Member ID barcodes are limited to one per person and are for personal use by the registered account holder only. Member ID barcodes cannot be shared, distributed, or used for commercial purposes.  

2.5  You may cancel Your account at any time by contacting our customer service department. Once cancelled, all points and benefits are voided and may not be redeemed on any future purchase. Points, Levels and Benefits cannot be resurrected once a membership is surrendered.  

2.6  Harvey Nichols shall not be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any of the following losses, damage or fraudulent activity experienced on Your own or another member’s account (whether such losses or damages were foreseen, foreseeable, known or otherwise). 

2.7  Members are personally liable for any and all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from membership. 

2.8  Harvey Nichols may make changes to these Terms and Conditions and will give the Member as much notice as it reasonably can. Earning or redeeming points on the Program will constitute acceptance of the revised Terms and Conditions. 

2.9  Harvey Nichols has the right to terminate the membership. In the event of termination of Your membership, all benefits including all accrued points and benefits will automatically and immediately be forfeited. Harvey Nichols will not be liable for any loss or damage resulting from termination of, or changes to the Program or for the revocation of points and cash rewards. 

2.10 These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions. 

2.11 We will only be liable to a Member who suffers loss as a result of our breach of these Terms and Conditions and, if so, our sole liability will be to credit to the relevant Member Account any points which have been wrongly deducted or should have been credited but were not. These Terms and Conditions shall not exclude or limit Harvey Nichols liability for death or personal injury caused by its negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. 

3. Levels 

3.1.  Members will be assigned a level ("Level") according to their accumulated spend in a calendar year from 1 January to 31 December, inclusive ("Membership Year"). For details about the spend required for each Level, please see here. 

3.2.  A Member’s Level is limited to the spend captured on the account. Any spend outside of the account will not contribute to a Member’s Level.  

3.3. The Level assigned to a Member’s account in any one Membership Year will be determined by the Member’s level of spend on qualifying purchases in the prior Membership Year. In order to maintain that Level, the Member must spend to the threshold of that Level before the Membership Year ends or risk a downgrade upon the new Membership Year. 

4. Points 

4.1. Members can earn Points (‘Points") on all qualifying retail, service and hospitality transactions within the Harvey Nichols group. You must be registered to earn Points. Points cannot be earned on service charges or tips.  

4.2. Qualifying purchases are any transactions that are not excluded in these Terms and Conditions.  

4.3. A member’s Level determines how many Points per £1 they receive when they spend within the Harvey Nichols group. For details on the number of Points that can be earned by Level, please see here. 

4.4. You must present Your Member ID barcode on the Harvey Nichols app or website or share Your unique identifier (Member ID or email address) at the time of a purchase to earn Your qualified Points. For purchases on, You must be logged in with Your LOYALTY credentials in order to earn Points. 

4.5. Harvey Nichols reserves the right to either increase or decrease the number of Points accrued on qualifying purchases, or to change how Points are accrued, from time to time and at its sole discretion. We will notify You of any changes we will make by updating these Terms and Conditions.  

4.6. Points have three states. Active, pending and cancelled. Active Points convert to cash rewards to apply to transactions. Pending and cancelled Points cannot be converted to cash and cannot be applied to transactions. 

4.7. Any Points earned on retail transactions will contribute to the members’ pending Points balance. A retail transaction is defined as any transaction with a distinct returns period. The Points will move to an active state after the returns period has completed, providing no returns have taken place. For more information on returns periods, please visit here. Any Points earned on hospitality transactions will go through a validation period before contributing to the member's active Points balance. 

4.8. Purchases that are excluded and do not qualify for Points are any purchases made using Harvey Nichols vouchers, gift cards and where Points have been converted to cash. Points can be earned on delivery charges. Points cannot be earned on duties, taxes or any other transaction charges. Harvey Nichols reserves the right to amend exclusions on the above list from time to time and without notification to the Member. For guidance on concessions please enquire instore. 

4.9. You will not accrue Points on purchases that are fully paid for by redeeming a voucher, gift card or Points. If You part-pay for a purchase by redeeming a voucher, gift card or Points, You will only accrue Points on the cash element of the purchase. 

4.10. Harvey Nichols reserves the right to reset an account’s Points balance and Level if no activity is detected for a minimum of 12 months on 31 December. Activity in scope of this term can be defined as transactions on the account, benefit redemptions and Points earning. We will notify You of any changes likely to take place up to 60 days before Points are due to be reset. During this period, Members can restart activity on their account and prevent Points being reset on their account at any time. 

4.11. Members can also earn a limited number of Points on soft actions including, but not limited to, subscribing to the Harvey Nichols newsletter, downloading the Harvey Nichols app, updating their marketing preferences and providing their birthday. For more information on this, please visit here. Points can only be earned when desired actions have taken place and once per account. 

4.12. Members can earn a limited number of Points by downloading the Harvey Nichols app for the first time. Points can only be earned by a unique device ID. 

If a customer is unable to attach their transaction to their account at point-of-sale, they will have up to 14 days following the purchase date to assign the Points to their account. A unique barcode is printed on the receipt in order to scan using the mobile app, or alternatively type unique transaction ID printed beneath barcode. When scanning a receipt using the mobile app, the Points will be attributed to the loyalty account on the date the receipt was scanned, not the original transaction date. 

5. Checking Your Points/cash balance 

5.1. Total Points on an account can be checked at, on the Harvey Nichols app and by sharing Your email address or member ID with a member of staff at till points in all Harvey Nichols UK stores. Please allow up to 24 hours for Your Points to be updated from transaction date. Alternatively, by contacting our customer service team on +44 (0) 20 7201 8088 or by emailing [email protected]

5.2. Transactions at Harvey Nichols bars and restaurants may take approximately four hours to be processed and must be added by the customer in the mobile app. 

5.3. Points for online orders are awarded on the date Your order is dispatched. 

5.4. If we refund You for purchases that earned Points, we reserve the right to deduct these Points from Your pending Points balance.  

5.5. The app cannot be used for proof of purchase in case of a return or exchange for instore and transactions. In the event of an exchange or return, You are required to present the receipt of the original transaction.  

5.6. You cannot transfer Points to another person, including any Program member. 

6. Redeeming Points 

6.1. Points can be redeemed both instore and online; online redemption requires the customer to log in to MY HN at, following the instructions provided. To redeem instore, the customer is required to verbally share a unique identifier on their account such as their email address or customer ID to the staff member at till-point or scan their member barcode in their Harvey Nichols app. 

6.2. Points cannot be used to purchase Harvey Nichols Gift Cards/Vouchers. If You use Your Points to purchase any products containing alcohol or tobacco, You may be asked to produce photographic identification. Proof of age may also be required when using certain beauty services. 

6.3. Points can only be redeemed in participating Harvey Nichols stores and at 

6.4 Cash rewards can only be redeemed in multiples of one. 

7. Benefits 

7.1.  A member’s Level ("Level") determines a limited number of Benefits ("Benefits") that can be selected and assigned to a member’s account. For details on the number of Benefits ("Benefits") that can be selected and assigned to a member’s account, please see here . 

7.2. Once Benefit(s) ("Benefits") are selected and assigned to a member’s account, they cannot be changed and will be locked in for the duration of the membership, until the Level ("Level") reduces or until they are invited to do so. 

7.3. Benefits are subject to availability.  

7.4. Some Benefits ("Benefits") have unlimited usage and will be applied automatically at check-out. Other Benefits ("Benefits") that have limited usage must be applied by the member to their transaction online or must verbally state their want to use it instore. For more information on what type of Benefits ("Benefits") You can select, please log in to Your account and see under "Benefits". 

7.5. Once a selected, limited Benefit has been used the intended number of times, the Benefit will still show on the account it was selected on but change to state of "Used". The account holder cannot reselect a new Benefit once their Benefit is in a state of "used". 

7.6. Benefits have been curated in an attempt to suit as many of our customers wants and needs as possible, including UK-based and International. Therefore, some Benefits offered will be available online only, some store only and some redeemable across both stores and online. For more information on what type of Benefits ("Benefits") You can select, please log in to Your account and see under "Benefits". 

7.7. 15% off Fashion Voucher’s brand and product exclusions include all concessions and marketplace, Moncler, Gucci, Saint Laurent, LOEWE, Vivienne Westwood, Balenciaga, MACH & MACH, Max Mara, Alexander McQueen, Manolo Blahnik, Stone Island, Bottega Veneta, Canada Goose, Jacquemus, Gallery Dept., Fendi, Palm Angels, AMIRI, extreme cashmere and sale items. 

7.8 Bubbly Lunch. Redeemable once per calendar year only. Includes a complimentary bottle of prosecco. The order limit is £50 per person including the service charge, any remaining costs will need to be paid. Only one beverage, and one food item per person may be ordered at a time, however, there is no limit to the number of times you may order within the timeframe. Table and brunch offer only valid for a maximum of four guests, including the REWARDS member. The last food order will be at 1pm. All food and drink to be consumed on the premises. Booking is required. No cash alternative. Proof of REWARDS membership and selected Benefit is required at the point of redemption. Excludes OXO Tower. Cannot be used in conjunction with other discounts, promotions, Benefits or offers. 

7.9 Beauty Makeover. Redeemable once per calendar year only. Booking is required. Must be 18 or over to redeem a glass of prosecco. No cash alternative. Proof of REWARDS membership and selected Benefit is required at point of redemption. Experience will include up to 90 minutes' one-to-one masterclass at your chosen participating Harvey Nichols store, a complimentary glass of Harvey Nichols prosecco and a luxury Harvey Nichols Beauty gift bag to take home. 

7.10 Free Drink instore. Members in Levels 1 and 2 can redeem any hot drink or soft drink of choice with a valid retail receipt and with the selection of this Benefit. Members in Level 3 or higher can redeem a small glass of house wine, house beer, hot drink or soft drink with a valid retail receipt and the selection of this Benefit. Must be 18 or over to redeem an alcoholic beverage. Takeaway is included. Valid receipt must show proof of transaction in retail (not hospitality) on same day of redemption by Benefit holder. Redeemable once per day exclusively by the REWARDS account holder with the selected, relevant Benefit. Proof of REWARDS membership and selected Benefit is required at point of redemption.