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terms conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Delivery and Insurance
- 11. Cancellation
- 12. Warranties
- 13. Defective items and Items damaged in transit
- 14. Limits on our Liability
- 15. Intellectual Property
- 16. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- returns
- about
- contact us
- help
- policies
- rewards - us
We are happy to offer a refund on unsuitable items in accordance with our Returns Policy. Original shipping costs will not be refunded and the cost of return shipping will not be credited to the Customer.
- Global-e will credit the full amount to the original purchaser's payment card or PayPal account, excluding any shipping and return delivery costs.
- Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
- Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately, we are unable to influence this.