We are happy to offer a refund on unsuitable items in accordance with our Returns Policy. Original shipping costs will not be refunded and the cost of return shipping will not be credited to the Customer.

  • Global-e will credit the full amount to the original purchaser's payment card or PayPal account, excluding any shipping and return delivery costs.
  • Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
  • Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately, we are unable to influence this.