We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number.

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged.

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately we are unable to influence it.

Yes, please take your product to the relevant department at your nearest store, together with your Dispatch Note. Refunds can only be requested by the Purchaser and will be made via the original payment method.

At this time we are not able to offer exchanges, please get in touch with our Customer Service team who will be able to help with placing a replacement order and processing your return.

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post. However, you are welcome to exchange the gift in one of our stores at the current selling price within 14 days of receipt.

If you would like to return an unwanted gift purchased online, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post. However, you are welcome to exchange gifts in one of our stores at the current selling price within 14 days of purchase. Gifts delivered between Tuesday 8th November 2022 and Wednesday 23rd December 2022 can be refunded until Friday 6th January 2023 with a valid gift receipt.