-
terms conditions
- Traditional Chinese Terms & Conditions
- Simplified Chinese Terms & Conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Delivery and Insurance
- 11. Cancellation
- 12. Warranties
- 13. Defective items and Items damaged in transit
- 14. Limits on our Liability
- 15. Intellectual Property
- 16. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- contact us
- about
- help
- policies
- returns - hk
- payment security hk
Delivery Options: Please see our Delivery Terms.
We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man and Northern Ireland. We do not deliver to PO Box numbers or BFPO addresses. For international deliveries please select the country required at the top of the website. For international deliveries please select the country required at the top of the website. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during checkout.
Please note that deliveries to non-residential addresses or houses with multiples occupants are made at the customer’s own risk and we do not accept liability for any loss suffered or damage incurred.
The delivery times given on our website are estimates and are to be used as a guide only unless you have selected a specified delivery date.
Please note that we are not liable for any delays caused by events outside of our control. If delivery is delayed by such events, we will contact you as soon as possible to let you know and we will take reasonable steps to minimize the effect of the delay. [If there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. Delivery charges will be refunded at the standard rate only.
We insure each delivery whilst it is in transit until it is delivered to your specified delivery address. We require proof of delivery, at which point responsibility for your purchased goods passes to you. The goods are your responsibility from the time we deliver them to the specified delivery address.