These terms and conditions (‘Terms and Conditions’) govern Harvey Nichols REWARDS (‘the Program’), which include enrolment in the Program, the collection and redemption of points and any Program benefits (‘Benefits’). These Terms and Conditions set out the terms of the contract between Harvey Nichols Group Limited (‘Harvey Nichols’, ‘We’, ‘Us’) and each Program member (‘Member’, ‘You’, ‘Your’). If You enrol in the Program via our website at www.harveynichols.com or within the mobile application and select ‘agree’, You agree to be bound by these Terms and Conditions. The Program is open to any person aged 16 or over.

2.1 The Program is intended for personal use only to reward customers of Harvey Nichols with a choice of benefits and points based on their spend exclusively within the Harvey Nichols group. Points convert to cash rewards which can be spent on future purchases within the Harvey Nichols group.

2.2 The Program is available to participate in all UK stores and online in selected countries (www.harveynichols.com). A list of the countries where You can participate in The Program is available on our website. The Program is currently not available in stores in selected regions including but not limited to Hong Kong, Dublin, Qatar, UAE, Kuwait and Saudi Arabia.

Upon joining the Program, each Member will be issued a Member ID barcode found within their My Account portal at harveynichols.com which will entitle the Member to participate in the Program.

2.3 Member ID barcodes are limited to one per person and are for personal use by the registered account holder only. Member ID barcodes must not be shared, distributed, or used for any commercial purposes whatsoever.

2.4 A Member may cancel their account at any time by contacting our customer services department at [email protected]. Once a Member’s account has been cancelled, all points and benefits will be voided and can no longer be redeemed on any future purchase. Points, levels (‘Level’) and Benefits cannot be resurrected once a membership is surrendered.

2.5 Harvey Nichols shall not be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any of the following losses, damage or fraudulent activity experienced on Your own or another Member’s account (whether such losses or damages were foreseen, foreseeable, known or otherwise).

2.6 Members are personally liable for any and all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from membership.

2.7 Harvey Nichols reserves the right to make any changes to these Terms and Conditions at any time without notice to You. We will give Members reasonable notice of any material changes to these Terms and Conditions as appropriate.  Earning or redeeming points on the Program will constitute acceptance of the revised Terms and Conditions.

2.8 Harvey Nichols reserves the right to cancel, withdraw or change the Program at any time.  In the event of termination of Your membership, all benefits including all accrued points and benefits will automatically and immediately be forfeited. Harvey Nichols will not be liable for any loss or damage resulting from termination of, or changes to, the Program or for the revocation of points and cash rewards.

2.9 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute You have which relates to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

2.10 We will only be liable to a Member who suffers loss as a result of our breach of these Terms and Conditions and, if so, our sole liability will be to apply a credit to the relevant Member Account in the form of points which have been wrongly deducted or points which should have been credited but were not. These Terms and Conditions shall not exclude or limit Harvey Nichols liability for death or personal injury caused by its negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

2.11 We reserve the right to close Your account at any time if we reasonably believe You have acted fraudulently or are in breach of these Terms and Conditions.

3.1 Members will be assigned a level (‘Level’) according to their accumulated spend in a calendar year from 1st January to 31st December, inclusive (‘Membership Year’). For details about the spend required for each Level, please see the REWARDS section of the website.

3.2 A Member’s Level is limited to the spend captured on the account. Any spend that occurs outside of the account will not contribute to a Member’s Level.

3.3 The Level assigned to a Member’s account in any one Membership Year will be determined by the Member’s level of spend on qualifying purchases in the prior Membership Year. In order to maintain that Level, the Member must spend to the threshold of that Level before the Membership Year ends or risk a downgrade to the Level below upon the new Membership Year.

4.1 Members can earn points (‘Points’) on all qualifying retail, service and hospitality transactions within the Harvey Nichols group. You must be registered to earn Points. Points cannot be earned on service charges or tips.

4.2 A qualifying purchase is any transaction that is not excluded in these Terms and Conditions.

4.3 A Member’s Level at the point of purchase determines how many Points per £1 they will receive for a transaction. For details on the number of Points that can be earned by Level, please see the REWARDS section on our website.

4.4 You must present Your Member ID barcode on the Harvey Nichols app or website or share Your unique identifier (Member ID or email address) at the time of a purchase to earn Your qualified Points. For purchases on harveynichols.com, You must be logged in with Your REWARDS credentials in order to earn Points.

4.5 Harvey Nichols reserves the right to either increase or decrease the number of Points accrued on qualifying purchases, or to change how Points are accrued, from time to time and at our sole discretion. We will notify You of any changes we make by updating these Terms and Conditions.

4.6 Points have three states. ‘Active, ‘Pending’ and ‘Cancelled’. Active Points are converted to cash rewards which can be applied to transactions. Pending and Cancelled Points cannot be converted to cash and cannot be applied to transactions.

4.7 Any Points earned on retail transactions will contribute to a Member’s pending Points balance. A retail transaction is defined as any transaction with a distinct returns period. The Points will move to an Active state after the returns period has passed, providing no returns have taken place. For more information on returns periods, please see our website. Any Points earned on hospitality transactions will go through a validation period before contributing to the members’ Active Points balance.

4.8 You will not accrue Points on purchases that are paid for in full using a Harvey Nichols voucher, gift card or cash rewards. If You part-pay for a purchase by redeeming a voucher, gift card or cash rewards, You will only accrue Points on the cash element of the purchase. Points can be earned on delivery charges. Points cannot be earned on duties, taxes or any other transaction charges. Harvey Nichols reserves the right to amend the exclusions stipulated above from time to time and without notification to the Member. For guidance on concessions please enquire in-store.

4.9 Harvey Nichols reserves the right to reset a Member’s Points balance and Level where no activity is detected on an account for a period of 12 months. Activity in scope of this term is defined as any transaction on the account. Members can prevent their Points and Level being reset by restarting activity on their account at any point during a 12-month period. Where no activity is detected on an account for a period of 24 months, We reserve the right to close the Member’s account without notice.

4.10 Members can earn a limited number of Points by downloading the Harvey Nichols app for the first time. Points can only be earned by a unique device ID.

4.11 If a Member is unable to attach a transaction to their account at the point-of-sale, they will have up to 14 calendar days following the purchase date to assign the Points to their account. A unique barcode is printed on the receipt which can be scanned using the mobile app, or alternatively type unique transaction ID printed beneath barcode. When scanning a receipt using the mobile app, the Points will be attributed to the loyalty account on the date the receipt was scanned, not the original transaction date.

5.1 Total Points on an account can be checked at harveynichols.com, on the Harvey Nichols app or by sharing Your email address or Member ID with a member of staff at till points in all Harvey Nichols UK stores. Please allow up to 24 hours for Your Points to be updated from the transaction date. Alternatively, You can contact our customer services team on +44 (0)20 7201 8088 or by emailing [email protected].

5.2 Transactions at Harvey Nichols bars and restaurants may take approximately 4 hours to be processed and must be added by the Member in the mobile app.

5.3 Points for online orders will be awarded on the date Your order is dispatched.

5.4 If we refund You for a purchase that earned Points, we reserve the right to deduct these Points from Your Pending Points balance.

5.5 The app cannot be used for proof of purchase in case of a return or exchange for instore and harveynichols.com transactions. In the event of an exchange or return, You are required to present the receipt of the original transaction.

5.6 Points cannot be transferred to any other person, including another Program member.

6.1 Once Points become Active, they can be redeemed both in-store and online; online redemption requires the Member to log in to MY HN at harveynichols.com, following the instructions provided. To redeem in-store, the Member is required to verbally share a unique identifier on their account such as their email address or customer ID to the staff member at the till-point or scan their Member barcode in their Harvey Nichols app.

6.2 Points cannot be used to purchase Harvey Nichols Gift Cards/Vouchers, tickets for ticketed events, or alterations. If You use Your Points to purchase any products containing alcohol or tobacco, You may be asked to produce photographic identification. Proof of age may also be required when using certain beauty services.

6.3 Points can only be redeemed in participating Harvey Nichols stores and online at www.harveynichols.com in selected countries.

7.1 A Member’s Level determines a limited number of Benefits that can be selected and assigned to a Member’s account. For details on the number of Benefits that can be selected and assigned to a Member’s account, please see the REWARDS section on our website.

7.2 Once Benefits are selected and assigned to a Member’s account, they cannot be changed by a Member and will be locked in for the duration of the membership, until the Level reduces or until a Member is invited to do so.

7.3 All Benefits are subject to availability. We reserve the right to withdraw or change Benefits at any time and at our sole discretion.

7.4 Some Benefits have unlimited usage and will be applied automatically at check-out e.g. free standard delivery. Other Benefits that have limited usage must be applied by the Member to their transaction online or must verbally state their want to use it in-store. For more information on what type of Benefits You can select, please log-in to Your account and see under ‘Benefits’.

7.5 Once a selected limited Benefit has been used the intended number of times, the Benefit will still show on the account it was selected on but will change to the state of ‘Used’. The accountholder cannot reselect a new Benefit once their Benefit is in a state of ‘Used’.

7.6 Benefits have been curated in an attempt to suit as many of our Members wants and needs as possible, including UK-based and International. Therefore, some Benefits offered will be available online only, some in-store only and some redeemable across both stores and online. For more information on what type of Benefits You can select, please log-in to Your account and see under ‘Benefits’.