6.1 All orders are subject to acceptance in accordance with the following process: Your placement of an order constitutes an offer to purchase goods from us. We will confirm receipt of your order by sending you a confirmation email summarising the details of your order. This does not mean that your order has been accepted. We will send you a second email when your product is dispatched. At this point your offer is accepted by us and a contract is formed.

6.2 We may sometimes be unable to supply you with a product, in which case your offer will not be accepted. For example, if:  

  1. The product you ordered is unavailable; 
  2. We are unable to obtain authorisation for payment or there is a problem receiving your payment; 
  3. We have identified a pricing or product description error; 
  4. The quantity of products ordered exceeds restrictions placed upon us by our suppliers; 
  5. You fail to meet the eligibility to order criteria set out above; 
  6. The transaction does not comply with our company policy; or 
  7. We suspect fraudulent or illegal activity. 

6.3 We also reserve the right to refuse or reject any order entirely at our discretion at any time, and to restrict the quantity of a product being shipped to any one customer or delivery address. 

6.4 If there are any problems with your order, we will contact you. If you have already paid for products and your order is not accepted, we will refund the full amount paid including any delivery charges as soon as possible.