Inspired by our dedication to top-notch service, the Harvey Nichols luxury concierge service is now available to offer you a world-class shopping experience.

It all starts with a splendid welcome from our doormen who can direct you to our dedicated concierge desk, where the world becomes your oyster.

From instore beauty bookings and appointments with our personal shoppers to dinner reservations at the hottest haunts in town, the team are on hand to help you unlock the very best of the store and introduce our services. Hey, we’ll even take care of your bags and coats while you explore the store.

In essence, we want to do everything we can to make your time with us the best it can be.

Find out more about our Knightsbridge Concierge Services.

Contact Store Concierge

The Store Concierge team will be at your service from 10:00am Monday – Saturday, 11:30am Sundays, until store closing time.

Telephone: +44 (0)207 259 4255


Book an appointment with our beauty experts, for informed and impartial advice across all our beauty brands in a luxurious environment.

Navigating your way around an array of beauty brands and products can be somewhat overwhelming, but imagine you had your very own beauty expert by your side – someone who can edit through the entire offer to find you the best products for your every want and need. Someone who knows everything there is to know about beauty. Well, now you can.

Our revolutionary Beauty Services are the first of their kind in the UK, offering complimentary advice and expertise in a stylish, welcoming environment.

Contact Beauty Concierge

The Beauty Concierge team will be at your service from 8am-10pm Monday – Saturday, and 11:30am-6pm Sundays.
Telephone: +44 (0)207 259 4410

Book an appointment with our Personal Shopper Team for an access all-areas look through the best of our brands, no matter what the occasion.

Imagine a shopping experience with your own personal stylist; fashionable, knowledgeable and with your needs entirely in mind. That’s what we at Harvey Nichols offer our customers.

Providing an exclusive, complimentary service, our fashion stylists offer expert guidance on product size and fit, as well as outfit tips and trend inspiration. From wedding attire to a new business wardrobe to ‘just because’, we’ll go through all the options and present you with a personalised edit in our dedicated shopping suite.

We want your experience to be seamlessly luxurious; light refreshments, gift wrapping and home delivery are all part of the package. No detail is left unexamined – we can also discuss corporate gifting , gift cards and any alterations you may need too.

Can’t make it into a store? Talk to our personal shoppers online with the Harvey Nichols live chat service AskHN. Our in-store team can send you pictures, live stream from the shop floor, and send product recommendations through

Contact Personal Shopping

The Personal Shopping team will be at your service from 10am – 8pm Monday – Saturday, and 11:30am – 6pm Sundays.
For further information, please contact the store:

Telephone: +44 (0)20 7201 8688