11. 1 Delivery Options: Please see our Delivery Terms. 

11.2 We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man and Northern Ireland. We do not deliver to PO Box numbers or BFPO addresses. For international deliveries please select the country required at the top of the website. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during checkout. 

11.3 Please note, any delivery to non-residential addresses, properties with multiple occupants, student/temporary accommodation, properties with mail room or concierge services for deliveries, as well as those with courier requests or account preferences allowing for safe place/deliver to a neighbour, are made at the customer’s own risk and Harvey Nichols will not accept liability for any loss or damage of the delivered items.

11.4 The delivery times given on our website are estimates and are to be used as a guide only unless you have selected a specified delivery date. 

11.5 Please note that we are not liable for any delays caused by events outside of our control. If delivery is delayed by such events, we will contact you as soon as possible to let you know and we will take reasonable steps to minimize the effect of the delay. If there is a risk of substantial delay and your goods have not yet shipped, you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. Delivery charges will be refunded at the standard rate only. 

11.6 We insure each delivery whilst it is in transit until it is delivered to your specified delivery address. We require proof of delivery, at which point responsibility for your purchased goods passes to you. The goods are your responsibility from the time we deliver them to the specified delivery address.