An Expert

Speak to our experts
live on the shop floor now.

About Ask an expert

Ask an expert is your way to connect with our in-store style experts directly, whenever you see the chat icon in the bottom right of your screen. Get advice on any style SOS, from what to wear to an interview to how to style your favourite wardrobe pieces, to photos of the latest collections and sizing information. You can also get the latest beauty advice or put your culinary queries to our food and wine team

Our in-store team can send you pictures, live stream from the shop floor and send product recommendation through

Ask an expert is your very own personal shopping experience online, customer services related queries should be directed to the team using the contact details available here.

How it works


Offering a new way to shop online, with Ask an expert, you can receive images and live stream products straight from the shop floor. Ask an expert offers an interactive, multi-channel shopping experience, from showcasing store-only product and seeing the latest beauty arrivals swatched on skin, to a live-streamed walk around the store in search of the perfect gift.