Speak to our experts
live on the shop floor now.
Ask an expert is your way to connect with our in-store style experts directly, whenever you see the chat icon in the bottom right of your screen. Get advice on any style SOS, from what to wear to an interview to how to style your favourite wardrobe pieces, to photos of the latest collections and sizing information. You can also get the latest beauty advice or put your culinary queries to our food and wine team
Our in-store team can send you pictures, live stream from the shop floor and send product recommendation through harveynichols.com.
Ask an expert is your very own personal shopping experience online, customer services related queries should be directed to the team using the contact details available here.
Click the Ask an expert icon in the right-hand corner of your screen to speaking to one of our in-store experts. Because you're talking directly to in-store staff, Ask an expert is only available during store opening hours.
From here, you'll be able to see who's available in what department.
Next, select a department who you would like to help you. From Womenswear and Accessories to Beauty, Food, Wine & Gifts, you’ll be able to see which departments are active on Ask an expert from the selection box.
Once you're connected to your in-store Stylist it’s time to start shopping! Whether it’s a pair of women’s shoes or a swatch of the must-have lipstick in question, our team can talk you through everything you need to know and send you photos and videos, live from the shop floor, while you view them all from the comfort of your sofa. #winning
Offering a new way to shop online, with Ask an expert, you can receive images and live stream products straight from the shop floor. Ask an expert offers an interactive, multi-channel shopping experience, from showcasing store-only product and seeing the latest beauty arrivals swatched on skin, to a live-streamed walk around the store in search of the perfect gift.
